The Canal & River Trust is a registered charity formed in 2012 to care for 2,000 miles of historic inland waterways across England and Wales. Our vision is for living waterways that transform places and enrich lives.
The Trust needs to collect and use personal information about a range of individual people that it interacts with. By providing information to us (either in person, by letter, phone or email), those individuals agree to the processing set out in the relevant Privacy Schedules set out below.
The Trust acts as a data controller in respect of the personal data we process. Our Data Protection Officer is Tom Deards, Head of Legal and Governance Services and he can be contacted by emailing email@example.com.
Please see our privacy schedule for supporters which provides detail on how we collect, use and share personal information of the Trust’s supporters (including Trust Friends, donors, legacy supporters and others who have responded to our mailings, campaigns or competitions).
Please see our privacy schedule for volunteers which provides detail on how we collect, use and share personal information of the Trust’s volunteers.
Please see our privacy schedule for governance participants and local stakeholders which provides detail on how we collect, use and share personal information of the Trust’s governance stakeholders (including national and regional governance volunteers and local user group participants).
Please see our privacy schedule for customers which provides detail on how we collect, use and share personal information of the Trust’s customers (including boating, mooring, angling customers and visitors to our museums, shops and other attractions).
Please see our privacy schedule for employees which provides detail on how we collect, use and share personal information of the Trust’s employees.
Please see our cookie privacy schedule which provides details, how we collect, use and share personal information by using cookies on the Trust's websites.
Please see our privacy schedule for applicants which provides details on how we collect, use and share personal information of the Trust's applicants.
We have measures in place to protect the security of all personal information that we hold and keep it confidential. We review these measures regularly to make sure they remain appropriate.
When sharing personal information with a third party, we will make sure that they also have measures in place to protect it and keep it confidential and agree to use the personal information only for the purposes we set out.
We will only keep personal information for as long as we need it in order to fulfil the purposes for which it was collected and for so long as we consider may be required to deal with any questions or complaints that we may receive about our relevant activities, unless we elect to retain the personal data for a longer period to comply with our legal and regulatory obligations.
We review the personal data we hold on a regular basis. If we conclude that certain personal data is no longer needed, that personal data will be destroyed.
From time to time, the people or organisations with whom we share personal data may request that we transfer personal data to their operations outside the UK. On a case-by-case basis, we may agree to such transfer of personal data to operations in other EU countries and/or to countries which have data protection laws deemed acceptable by the EU. For other countries, we will only agree to such transfers of personal data where we are satisfied that the personal data will be sufficiently protected through measures such as the EU approved standard contractual clauses in place between the data exporter and the data importer. Any standard contractual clauses which we put in place of export of the personal data will be available from us on request.
It should be noted that taking any of these steps could impact upon our ability to continue our relationship with you, the provision of our services to you and our ability to answer questions relating to our services to you. Please note some of above rights are dependent on the legal basis for processing.
Personal information will generally be provided free of charge, although the Trust can charge a reasonable fee in certain circumstances.
If you wish to see your personal data, exercise any of the rights mentioned above or make a complaint about how we have handled your personal data, please email firstname.lastname@example.org.
We encourage you to let us know if your personal information changes or if you think the personal information we hold about you is out of date.
If you are not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the Information Commissioner’s Office at www.ico.org.uk
Should any significant changes be made to this notice in the future, a revised copy will be put on the Trust’s website.
Last date edited: 16 January 2020