We love and care for your canals and rivers, because everyone deserves a place to escape.

We love hearing from you. However, if you’re thinking of getting in touch then please take a moment to look through this page as we may already have the answer on the website. It could save you time and allow us to spend more money on waterway maintenance.

Customer services

You can get in touch with our friendly customer service team from Monday to Friday, between 8am and 6pm by:

Telephone: 0303 040 4040

Email: customer.services@canalrivertrust.org.uk

Twitter: @CRTContactUs

…and you can read all about what the team has been up to on the customer services blog.


But, before contacting us have a read through our FAQs. Whether you’re a boater, cyclist, angler or waterside business you may find the answer you’re looking for.

Local contacts

If your enquiry relates to a specific canal or towpath you can get in touch directly with your local office.

Our teams

You can find contact details for our experts in areas such as property, planning, environment and heritage on our About Us pages. If you are a journalist with an enquiry, get in touch with our media team.

Boating bits

If you're looking to buy electric cards, pump out cards, facility keys or a copy of the Boaters' Handbook on DVD please visit our online shop.


We also have a dedicated 24 hour emergency contact number. For more information about this service please have a look at our contacting us in an emergency page.

Reporting incidents

We work hard to provide a safe environment for everyone who uses and visits our canals and rivers. Although rare, incidents and accidents sometimes occur and it is very important for us to find out as much as possible about these events to help us continue to keep the waterways safe.

This form helps you to report any incident, accident or near miss that you have witnessed or been involved in while visiting or using our waterway sites.