Boats moor along the River Weaver next to a large residential building

Contact us

You can write to us, or get in touch via phone, email or live chat.

On Tuesday 20 May we will be doing some routine maintenance to our telephone system which may result in the line not being available for a period of time between 10am and 11am. If you need to report something urgently to us during this period, please call 0800 479 9947

Our normal opening hours are 8am to 6pm, Monday to Friday and 9am to 5pm, Saturday, Sunday and Bank Holidays.

Have a question?

Check our FAQs on boat licences, cycling, walking and fishing. We also have some general FAQs that you might find helpful.

Ways to contact us

A narrowboat passes under a high, arched brick bridge in dappled autumnal sunlight.

Email us

Use our simple form to get in touch and we will get back to you.

We respond to emails within five working days. If your question is urgent, use our Live Chat.

Write to us

Our head office address is:

Canal & River Trust
National Waterways Museum Ellesmere Port
South Pier Road
Ellesmere Port
Cheshire
CH65 4FW

Call us

You can phone us on 0303 040 4040. Please note this phone line is only open 8am to 6pm, Monday to Friday and 9am to 5pm, Saturday, Sunday and Bank Holidays.

Contact our media team

If you are a journalist, need to speak to our press team, or are enquiring about filming and photography on our waterways, you can contact our media team here.

Contacting us in an emergency

Here are the details of who to contact in an emergency, as well as in other urgent situations.

Reporting an incident, accident or near miss

Although rare, incidents and accidents sometimes happen. When they do, it’s very important for us to find out as much as possible, so please do report anything you witness.

Reporting litter, weeds and pollution

Most of our canal visitors appreciate that they are safe and pleasant places to visit, so leave them as they found them. However, if you need to flag anything to us, you can find out how to do so here.

A moored boat behind purple and white flowers

Complaints, compliments and feedback

If you have had a good experience, we would love to hear from you. Equally, if your experience was not what you had hoped then we would like to know.

family standing on a platfrom over looking a view of a large metal structure

Registering and updating your details with us

Whether you’re a boater, donor, volunteer or angler there are many reasons to keep your contact details up to date.

Our customer service standards

We put all our customers at the very heart of what we do. Making sure we consistently provide you with the best experience. To help us achieve this, we have our customer service standards. You can view our standards here.