Skip to main content

The charity making life better by water

Boats moor along the River Weaver next to a large residential building

Contact us

You can write to us, or get in touch via phone, email or live chat.

Our normal opening hours are 8am to 6pm, Monday to Friday and 9am to 5pm, Saturday, Sunday and Bank Holidays.

Have a question?

Check our FAQs on boat licencescyclingwalking and fishing. We also have some general FAQs that you might find helpful.

Ways to contact us

We respond to emails within five working days. If your question is urgent, use our Live Chat.

Write to us

Our head office address is:

Canal & River Trust
National Waterways Museum Ellesmere Port
South Pier Road
Ellesmere Port
Cheshire
CH65 4FW

Call us

You can phone us on 0303 040 4040. Please note this phone line is only open 8am to 6pm, Monday to Friday and 9am to 5pm, Saturday, Sunday and Bank Holidays.

Contact our media team

If you are a journalist, need to speak to our press team, or are enquiring about filming and photography on our waterways, you can contact our media team here.

Reporting an incident, accident or near miss

Although rare, incidents and accidents sometimes happen. When they do, it’s very important for us to find out as much as possible, so please do report anything you witness.

Reporting litter, weeds and pollution

Most of our canal visitors appreciate that they are safe and pleasant places to visit, so leave them as they found them. However, if you need to flag anything to us, you can find out how to do so here.

Our customer service standards

We put all our customers at the very heart of what we do. Making sure we consistently provide you with the best experience. To help us achieve this, we have our customer service standards. You can view our standards here.

photo of a location on the canals
newsletter logo

Stay connected

Sign up to our monthly newsletter and be the first to hear about campaigns, upcoming events and fundraising inspiration