Contact us

We love hearing from you. However, if you’re thinking of getting in touch then please take a moment to look through this page as we may already have the answer on the website. It could save you time and allow us to spend more money on waterway maintenance.


Before contacting us have a read through our FAQs. Whether you’re a boater, cyclist, angler or waterside business you may find the answer you’re looking for.

The West Midlands teamLocal contacts

If your enquiry relates to a specific canal or towpath you can get in touch directly with your local office.

Our teams

You can find contact details for our experts in areas such as property, planning, environment, heritage and boating trade on our About Us pages. If you are a journalist with an enquiry, get in touch with our media team.

Boating bits

If you're looking to buy electric cards, pump out cards, facility keys or a copy of the Boaters' Handbook on DVD please visit our online shop.

Customer services The Moneypenny team

If we haven’t been able to answer your question yet then please get in touch with our friendly customer services team. They are on hand Monday to Friday between 8am and 6pm to answer your calls and emails.

Tel: 0303 040 4040

Follow them

Follow @CRTContactUs on Twitter for regular updates from the customer service team.

Read the customer services blog to find out what the team has been getting up to.


We also have a dedicated 24 hour emergency contact number. For more information about this service please have a look at our contacting us in an emergency page.