Read the story of how the Canal & River Trust came to be
Work for us
We have vacancies across all of our waterways and in the offices, museums and attractions that support them. We're one of the UK's biggest charities and we take pride in everything we do
If you're thinking of getting in touch then please take a moment to look through these pages as we probably have the answer on our website
Planning & design
All you need to know about planning and design on our canals and rivers
Find a winter mooring
Find a cosy section of canal to hunker down in this winter
10 reasons to take up canoeing
It's a great way to get fit and explore our waterways at the same time
Share the Space
Take a look at our common sense guide to sharing the towpath
Find a place to fish
From reservoirs to club-managed canals and river stretches - find your nearest place to fish
Get your free guide
Download your free guide today and start exploring the waterway nature near you
Download your free guides
You've nine free days out guides to choose from - where will you go first?
Find a walk near you
Are you ready to ramble? Find a waterside stroll or a satisfying hike along our beautiful canals and rivers
Take a look at our upcoming events here.
Find your favourite waterway
With over 95 canals, rivers, reservoirs, docks and navigations, find out more about your favourite waterway
Something for everyone
Help us make a difference and have fun along the way. Find your perfect volunteer role today
Join our team
Could you join your local Towpath Taskforce team and help us to keep our canals looking lovely?
Desmond Family Canoe Trail
If you're aged 16-25 and would like to get involved with this exciting project, please get in touch
Could you be a volunteer lock keeper?
Find out what's involved with this popular volunteering opportunity
We love and care for your canals and rivers, because everyone deserves a place to escape.
We welcome your feedback about the way that we work. If you have had a good experience we would love to hear from you. Equally, if your experience was not what you had hoped and you would like to make a complaint we would also like to know.
We always try our best but sometimes we still get it wrong. When this happens, your feedback helps us to put things right and learn from our mistakes.
We have a clear procedure for handling complaints because it is important to us that all complaints are treated seriously and resolved promptly.
It is always best if you can let us know straight away as most complaints can be sorted out for you quickly by a member of staff. If you wish to make a complaint please read our 'Making a complaint' leaflet, it explains what you can expect.
Alternatively, should you wish to leave us a compliment about our staff or our services or some feedback to help us improve, here's where you can find details about the ways to contact us.
If your complaint, compliment or feedback relates to BWML you can find more information about how to contact them and what you can expect by reading their Customer Charter.
It might be that you still feel we have not fully resolved your complaint after receiving both first and second level responses within our complaints procedure. If this is the case then you can ask the Waterways Ombudsman, within 12 months of receiving our second level response, to consider your complaint. Contact details can be found on the Waterways Ombudsman’s website.
It is important to note that the Waterways Ombudsman will normally only investigate complaints which have first exhausted the Canal & River Trust complaint process.
We are committed to dealing with all customers and members of the public fairly, impartially and in a proper and considerate manner. We do not normally limit the contact that customers or the public have with us, whether in person, by telephone, by email or on social media. However, we will not tolerate behaviour or communications that are unreasonable; by which we mean those behaviours or communications which are offensive, abusive or threatening, for example.
In addition, from time to time our staff may fall short of the expectations of our customers. This could be because we have failed, or been slow, to act; or it may be because a complainant’s expectation of us goes beyond that which we can deliver. Occasionally, however, a complainant hinders our consideration of their complaints through their frequency of contact with us and exceptionally, we will take action to limit their contact.
In any circumstances outlined above, we will take action by implementing our unreasonable behaviour policy.
The Canal & River Trust always welcomes feedback and suggestions for improvement. However there are certain instances where we will not accept a complaint, as explained within our Customer Complaints Policy and Process (2017):
We are unable to investigate a complaint if it's:
Last date edited: 12 March 2018