We love and care for your canals and rivers, because everyone deserves a place to escape.

Customer service standards

We put all our customers at the very heart of what we do. Making sure you consistently have the best experience we can provide. To help us achieve this, we've published our approach to customer service through our new customer service standards.

What are standards of customer service?

The Canal & River Trust is committed to delivering a great experience to our customers and to members of the public who access our services.

Our customer service standards highlight how we will respond to calls for service within any aspect of our business. These standards also set out what you can expect to see at our key offices and locations. As well as how you can find out about facilities you can expect to see in our canalside attractions.

We remain committed to delivering an exceptional standard of service to our customers and to adopting a flexible and proactive approach to enable us to do so. Our customer service standards will make sure we continue to deliver a high quality, consistent service to all of our customers.

Useful downloads 

Safety Standards
Customer Service Standards August 2017

Last date edited: 1 September 2017