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The charity making life better by water

Contacting us in an emergency

Here are the details of who to contact in an emergency, as well as in other urgent situations.


In an emergency, call 999 immediately.

Urgent calls

When the situation is urgent, but not an emergency, call our 24-hour contact number: 0800 47 999 47. Please be aware that we will make a judgement based on the severity of the incident and it is not always appropriate for an on-duty staff member to respond directly.

Incident reporting

If the situation is not urgent, the easiest way to report an incident is to call 0303 040 4040, or if you prefer please use our incident reporting form.

Non-urgent calls

Please use our customer services form to let us know about any more general queries you have, or have spotted.

When not to call us:

  • Low or high water levels
  • Reports of damage or vandalism
  • Reports of fly tipping or animal carcasses
  • Reports of unlicensed or speeding boats
  • Customer facility breakdowns e.g., water point, pump out

Other emergency numbers

To report noise call your local authority to report pollution to the environment (this includes dead fish or shoals of fish gasping at the water surface), call the Environment Agency on 0800 807 060.

Last Edited: 23 January 2024

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