You'll always be able to contact us between 8am and 6pm, Monday to Friday. However, you may find that something happens which means that you urgently need to contact us. For calls of this nature we have a dedicated 24 hour emergency contact number.
If lives or property are at risk, call 999 immediately. Once you have received a response from the emergency services inform us as soon as possible on 0800 47 999 47.
For situations requiring urgent response from Canal & River Trust call 0800 47 999 47.
This is a dedicated 24 hour emergency contact number. It’s manned for us by a branch of the Ambulance Service. It is sometimes not possible for on-duty Canal & River Trust staff to respond directly to the caller but we will be investigation the situation.
Please call us between 08:00 and 18:00, Monday to Friday on 0303 040 4040 or email email@example.com
For non-urgent events out of hours, please wait until the next working day rather than contact the emergency number. Examples include:
Please report crimes to the local police in the first instance. For issues relating to noise nuisance report them to the relevant Local Authority. If the incident involves pollution or other harm to the environment please contact the Environment Agency incident hotline on 0800 80 70 60.
Last date edited: 15 July 2015