We love and care for your canals and rivers, because everyone deserves a place to escape.

Contacting us in an emergency

Here's what you need to do in case of an emergency, urgent and non-urgent.

Emergencies

In an emergency call 999 immediately. When you have received a response from the emergency services, then inform us on 0800 47 999 47.

When to call 999       
 

When lives are at risk (includes
serious injury, illness, fatality,
rescue help, fire or explosion on a boat).

Call 999
  If properties are at risk Call 999 
  To report a crime Call 999
Other emergency numbers           
  To report noise Call your local authority
  To report pollution to the environment Call the Environment Agency 0800 80 70 60

Urgent calls

When the situation is urgent, but not an emergency - please call our 24 hour emergency contact number. Please be aware that this is manned by a branch of the Ambulance Service - it is not always possible for an on-duty staff member to respond directly.

Call us when    
  There is a dangerously damaged lock,
bridge or tunnel
Call 0800 47 999 47
  A boat is trapped in a dangerous
situation eg on a weir or a lock
Call 0800 47 999 47
  There is serious flooding or a breech
which risks lives or property
Call 0800 47 999 47
  Serious pollution Call 0800 47 999 47
  To report an incident Call 0303 040 4040

Non-urgent calls

Please use our customer services form to let us know about any non-urgent problems you have, or have spotted.

When not to call us    
  Low or high water levels Contact us form
  Reports of damage or vandalism Contact us form
  Reports of fly tipping or animal carcasses Contact us form
  Reports of unlicensed or speeding boats Contact us form
  Customer facility breakdowns eg water point, pump out Contact us form

Last date edited: 25 October 2016