Here's what you need to do in case of an emergency, urgent and non-urgent.
In an emergency call 999 immediately. When you have received a response from the emergency services, then inform us on 0800 47 999 47.
| When to call 999 | ||
|
When lives are at risk (includes |
Call 999 | |
| If properties are at risk | Call 999 | |
| To report a crime | Call 999 |
| Other emergency numbers | ||
| To report noise | Call your local authority | |
| To report pollution to the environment (this includes dead fish or shoals of fish gasping at the water surface) | Call the Environment Agency 0800 80 70 60 |
When the situation is urgent, but not an emergency - please call our 24 hour emergency contact number. Please be aware that we will make a judgement based on the severity of the incident and it is not always appropriate for an on-duty staff member to respond directly.
| Call us when | ||
| There is a dangerously damaged lock, bridge or tunnel |
Call 0800 47 999 47 | |
| A boat is trapped in a dangerous situation eg on a weir or a lock |
Call 0800 47 999 47 | |
| There is serious flooding or a breech which risks lives or property |
Call 0800 47 999 47 | |
| Serious pollution | Call 0800 47 999 47 | |
| To report an incident | Call 0303 040 4040 |
The easiest way to report an incident is to call 0303 040 4040, or if you prefer please use our - Incident reporting form
Please use our customer services form to let us know about any non-urgent problems you have, or have spotted.
| When not to call us | ||
| Low or high water levels | Contact us form | |
| Reports of damage or vandalism | Contact us form | |
| Reports of fly tipping or animal carcasses | Contact us form | |
| Reports of unlicensed or speeding boats | Contact us form | |
| Customer facility breakdowns eg water point, pump out | Contact us form |
Last date edited: 18 October 2017