The charity making life better by water

Contacting us in an emergency

Here are the details of who to contact in an emergency, as well as in other urgent situations.


In an emergency call 999 immediately. When you have received a response from the emergency services, then inform us on 0800 47 999 47.

Other emergency numbers

To report noise call your local authority to report pollution to the environment (this includes dead fish or shoals of fish gasping at the water surface) Call the Environment Agency 0800 807 060.

Urgent calls

When the situation is urgent, but not an emergency, please call our 24 hour emergency contact number. Please be aware that we will make a judgement based on the severity of the incident and it is not always appropriate for an on-duty staff member to respond directly.

Incident reporting

The easiest way to report an incident is to call 0303 040 4040, or if you prefer please use our incident reporting form.

Non-urgent calls

Please use our customer services form to let us know about any non-urgent problems you have, or have spotted.

When not to call us Low or high water levels Contact us form Reports of damage or vandalism Contact us form Reports of fly tipping or animal carcasses Contact us form Reports of unlicensed or speeding boats Contact us form Customer facility breakdowns eg water point, pump out Contact us form

Last Edited: 13 November 2023

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