Contacting us in an emergency

Here are the details of who to contact in an emergency, as well as in other urgent situations.


In an emergency call 999 immediately. When you have received a response from the emergency services, then inform us on 0800 47 999 47.

When to call 999       

When lives are at risk (includes
serious injury, illness, fatality,
rescue help, fire or explosion on a boat).

Call 999
  If properties are at risk Call 999 
  To report a crime Call 999
Other emergency numbers           
  To report noise Call your local authority
  To report pollution to the environment (this includes dead fish or shoals of fish gasping at the water surface)  Call the Environment Agency 0800 80 70 60

Urgent calls

When the situation is urgent, but not an emergency, please call our 24 hour emergency contact number. Please be aware that we will make a judgement based on the severity of the incident and it is not always appropriate for an on-duty staff member to respond directly.

Call us when    
  There is a dangerously damaged lock, bridge or tunnel Call 0800 47 999 47
  A boat is trapped in a dangerous
situation eg on a weir or a lock
Call 0800 47 999 47
  There is serious flooding or a breach
which risks lives or property
Call 0800 47 999 47
  Serious pollution Call 0800 47 999 47
  To report an incident Call 0303 040 4040

Incident reporting 

The easiest way to report an incident is to call 0303 040 4040, or if you prefer please use our incident reporting form.

Non-urgent calls

Please use our customer services form to let us know about any non-urgent problems you have, or have spotted.

When not to call us    
  Low or high water levels Contact us form
  Reports of damage or vandalism Contact us form
  Reports of fly tipping or animal carcasses Contact us form
  Reports of unlicensed or speeding boats Contact us form
  Customer facility breakdowns eg water point, pump out Contact us form


Last date edited: 6 April 2022