Contacting us in an emergency

Here are the details of who to contact in an emergency, as well as in other urgent situations.

Emergencies

In an emergency call 999 immediately. When you have received a response from the emergency services, then inform us on 0800 47 999 47.

When to call 999
	When lives are at risk (includes serious injury, illness, fatality, rescue help, fire or explosion on a boat).	Call 999
	If properties are at risk	Call 999
	To report a crime	Call 999

Other emergency numbers
	To report noise	Call your local authority
	To report pollution to the environment (this includes dead fish or shoals of fish gasping at the water surface)	Call the Environment Agency 0800 80 70 60

Urgent calls

When the situation is urgent, but not an emergency, please call our 24 hour emergency contact number. Please be aware that we will make a judgement based on the severity of the incident and it is not always appropriate for an on-duty staff member to respond directly.

Call us when
	There is a dangerously damaged lock, bridge or tunnel	Call 0800 47 999 47
	A boat is trapped in a dangerous situation eg on a weir or a lock	Call 0800 47 999 47
	There is serious flooding or a breach which risks lives or property	Call 0800 47 999 47
	Serious pollution	Call 0800 47 999 47
	To report an incident	Call 0303 040 4040

Incident reporting

The easiest way to report an incident is to call 0303 040 4040, or if you prefer please use our incident reporting form.

Non-urgent calls

Please use our customer services form to let us know about any non-urgent problems you have, or have spotted.

When not to call us
	Low or high water levels	Contact us form
	Reports of damage or vandalism	Contact us form
	Reports of fly tipping or animal carcasses	Contact us form
	Reports of unlicensed or speeding boats	Contact us form
	Customer facility breakdowns eg water point, pump out	Contact us form

Last date edited: 6 April 2022

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