Disabled boaters’ information

Everyone is entitled to use and enjoy our waterways and take advantage of all the happiness and wellbeing benefits that come with a life on water.

Of course, boating on our canals and rivers with physical or mental disability can present a whole set of different challenges, such as accessibility and boat handling. But we’re also very aware that it can make it hard to continuously cruise or move your boat in line with our boat licence terms and conditions.

Equality: making sure everyone can access and enjoy the waterways

The Trust has an equality policy that, under the Equality Act 2010, sets out our approach to making sure everyone can access and use our waterways. We've a specific process for making ‘reasonable adjustments’ to our normal cruising regulations for disabled boaters and people with protected characteristics.

These include, but are not limited to:

  • How we deliver our services
  • What physical adjustments we may make to our facilities
  • How we may make reasonable adjustments for disabled boaters without a home mooring
  • Other provisions we may make for boaters without home moorings
  • How we will review and monitor cases

Contact us first

If you find yourself struggling with accessibility and / or think you have a protected characteristic, first and foremost, talk to us. We can only help if we know that something is wrong. Your first point of call is your local licence support officer.

How to claim any ‘reasonable adjustments’ to your boat licence

Please complete our equality questionnaire.

It may seem like there are a lot of questions on this form but it's important to tell us about your physical and mental health, cognitive and intellectual difficulties, and how these affect your ability to use your boat. The more our team know about the issues you face, the more we can find ways to help you to continue to use and enjoy your boat.

Please read our our FAQs below before downloading our equality questionnaire

Equality questionnaire FAQs

What do you mean by disability?

“Disability” is defined in the Equality Act 2010 (“the Act”) as a physical or mental impairment, which has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to-day activities. An impairment is ‘long-term’ if it has lasted for at least 12 months, it’s likely to last for a least 12 months, or it is likely to last for the rest of a person’s life.

Why do I have to fill out a questionnaire?

It’s vital you tell us as much information as possible to help us give you the right adjustments. We can only support you if we know what’s causing you difficulties. Your information may also highlight where you need extra support and/or benefits. Sometimes, we can put you in touch with other agencies who can help too.

Do I need to fill it all in?

Please fill in as much of the form as you can. The more information you provide, the more we’re able to make the best adjustment for your circumstances. If a section of the form isn’t relevant to you, just mark it as ‘not applicable’ or ‘n/a’.

Is it going to cost me money to send in, and is my information secure?

No, pre-paid postage envelopes come with every questionnaire.

They’re returned to a central office, so our team can deal with them confidentially. Once we receive them, your documents are scanned to a secure location with restricted access, and the originals returned to you by tracked post as soon as possible. If you no longer have a Canal & River Trust licence, or your adjustment stops, we’ll hold the information for 12 months after this and then delete the data we hold on you.

You can read more about this in our privacy policy.

Who’s reviewing my information?

All information is reviewed centrally and in strictest confidence by an independent internal group, which may include welfare, boating, and legal colleagues.

It’s important to give you the right support for your situation. To do that, we need to know how your condition affects you so we, sometimes with independent expert advice, can make the appropriate adjustments.

You list a lot of medical documents, do I have to send them all in?

No, we’ve included a list to help you identify the types of documents that help us, but we realise you may not have all of them, and it’s up to you which ones you share with us. However, we need enough information to confirm the disability you have and any details about how this affects you.

Will you pay my costs to get the medical evidence?

No, we’re only asking you to fill out the questionnaire and supply copies of information you already have. If we do go on to ask you for more specific information, and it costs you money, we’ll pay the (reasonable) costs of these.

Why are you asking me about things not related to my use of the waterways?

We’re trying to get a full picture of your general routine and what adjustments could help you. Everything we’re asking – whether it’s about your daily routine, work and study, or transport – is about us getting an understanding of the support you need to carry out your daily activities and how we can help with that.

Why do you ask about benefits?

Some benefits already have a medical requirement you need to have fulfilled, so we don’t want to reinvent the wheel by asking you for information twice. There may also be other benefits you are entitled to that you might not be getting yet (such as housing benefit for your licence) and the questionnaire can flag these up. See our vulnerable boaters’ page for organisations offering support advice.

Why do you need to know the relationship I have with the person helping me with my request?

We’re asking if this person is a professional support worker, a friend or relative so we can tailor our communication with them appropriately.

Will I have to fill this in every year?

No, we’re asking most people to fill this in now as we’ve only just introduced this questionnaire. In the future, we’ll have a simplified process to ask you about what, if anything, has changed in the last year and how the current adjustment is working for you.

Last date edited: 6 August 2019