We can't always guarantee volunteer lock keepers will be on duty, but if you know in advance when you'll be passing and that you need help, it is best to contact our regional customer service team. They can let our volunteer lock keeper team know when you are coming, to try to have someone on duty to assist.
Where to find volunteer lock keepers
Volunteer lock keepers are at many of our locks over the summer months to welcome visitors and assist boaters.
Call 0303 0404040 to be put through to the right team, or email in advance:
Yorkshire & North East
Wales & South West
London & South East
Where our volunteer lock keeper teams operate:
Last Edited: 05 October 2022
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