We can't always guarantee volunteer lock keepers will be on duty, but if you know in advance when you'll be passing and that you need help, it is best to contact our regional customer service team. They can let our volunteer lock keeper team know when you are coming, to try to have someone on duty to assist.
How to find volunteer lock keepers
Volunteer lock keepers are at many of our locks over the summer months to welcome visitors and assist boaters.
Call 0303 0404040 to be put through to the right team, or email in advance:
West Midlands
[email protected]
Yorkshire & North East
[email protected]
Wales & South West
[email protected]
East Midlands
[email protected]
North West
[email protected]
London & South East
[email protected]
More information
Disabled boaters’ information
Find out more about accessible moorings across our waterway network, and our disabled boaters' forum
Equality adjustments
We can make ‘reasonable adjustments’ to our normal cruising regulations for disabled boaters and people with protected characteristics
Find the right help
Boating can be a great lifestyle, but it can get tough at times. Here’s how we’re putting boaters in touch with people who can help
Our welfare team
Our welfare team is here to support you with boating on our waterways in a variety of ways
Last Edited: 15 April 2026
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