Undertaking works on our property

We welcome enquiries from neighbours and developers who wish to work on, near or over our property. We are happy to help with such works where we can, but our primary concern will always be the safety of our customers and the protection of our waterways.

We also need to be sure that your works will have no long term impact upon our activities and so we would encourage you to make early contact with our works engineers who will guide you through our process and may be able to save you time and money in doing so.

We are able to offer advice on working near canals and rivers, as these are not environments that are familiar to everyone. We can advise you on health and safety issues related to canals and rivers and can suggest suitable methods of carrying out works based upon our own knowledge and experience.

Our works engineers are used to dealing with many types of work. From simple domestic improvements to large commercial infrastructure projects and end of garden mooring construction to city centre regeneration schemes, they receive thousands of enquiries each year.

If you are in doubt about whether you need our approval or not then please contact us and we can advise.

To gain approval, all such works will need to follow our Code of Practice, which you will find below.

Our waterways are a vibrant, living network; they bring life to communities across England & Wales. Income earned by our specialists teams is reinvested directly into the waterways so we can secure the best future possible. We are working hard to ensure we offer the best possible service to our customers and are delighted to be able to confirm that we have not increased our hourly charge out rates for our works engineers since March 2012.

Please refer to the Contact us page to get in touch with the relevant local office.

Code of practice

Last date edited: 23 April 2018