Once we have received your request for information we will acknowledge receipt promptly, and at the very least within five working days.
Under the Freedom of Information Act (FOIA) and the Environmental Information Regulations (EIR) we should respond to your request promptly and within 20 working days. For requests made under the Data Protection Act a response will be sent within 40 days of receipt of your request.
However, once we have reviewed your request if we do not understand what information you have requested we will write to you seeking clarification. This may also apply if your request for information can be read in more than one way.
Where we are unsure about a request we will try to seek your clarification promptly but we will not be able to respond until we receive a response which clearly explains what information you would like to receive.
The Act allows us to extend the 20 working day deadline if we need to clarify your request with you, if we are charging you a fee, or if we are considering the public interest test. We will always let you know if we need to extend the deadline.
For your request to be dealt with properly, you must:
But you do not have to:
Last date edited: 23 September 2015