If we haven't reasonably met your expectations in relation to a request for information or you believe we may not have acted in accordance with the FOIA, EIR or UK GDPR/DPA legislation you should write to us outlining your concerns and asking for a review to be undertaken.
Your correspondence will be acknowledged promptly and always within five working days.
A review of your case will be undertaken, usually by a different member of the Information Governance team, and responses can take up to 40 working days although we will do our best to send them sooner.
Contact details
Please email our Information Officer
Or write to us at:
Information Governance Team, National Waterways Museum Ellesmere Port, South Pier Road, Ellesmere Port, Cheshire, CH65 4FW
What happens if I'm still not happy?
Should you remain unsatisfied by the Internal review response you receive you are able to contact the Information Commissioner's Office
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
