This class of information contains current written protocols for delivering our functions and responsibilities. The information contained within this class is current information only.
Anti-Bribery, Fraud & CCO
Asset management
Commercial income
Customer services
- Customer complaints procedure
- Customer Service Facilities Policy Statement
- The Waterways Ombudsman Scheme
- Online Moorings Policy Statement
- Equality Policy Statement for Customer Service Delivery
Data Protection & Information Governance
Environment and climate action
Freedom of Information
Fundraising & Donations
Health and safety
Heritage
Inclusion & Diversity
- Inclusion & Diversity: Policy Statement
- Stronger Together - Our inclusion and diversity strategy 2023-26
Modern slavery and human trafficking
People
- Waterways Pension Fund - Statement of Investment Principles
- Waterways Pension Fund implementation statement
Procurement
Safeguarding children and adults at risk
Towpath use
Volunteers
Welsh Language Commitment / Ein hymrwymiad i’r Gymraeg
Whistleblowing
Specific policies and procedures are available on request.