Our policies and procedures

This class of information contains current written protocols for delivering our functions and responsibilities. The information contained within this class is current information only.

Anti-Bribery, Fraud & CCO

• Anti-Bribery, Fraud & Corporate Criminal Offences policy statement

Asset management

• Asset Management Policy Statement
• Acquisition of Waterway Infrastructure Assets: Policy Statement

Commercial income

• Competition Law Compliance: Policy Statement

Customer services

• Customer complaints procedure
• Customer Service Facilities Policy Statement
• The Waterways Ombudsman Scheme
• Online Moorings Policy Statement
• Equality Policy Statement for Customer Service Delivery

Data Protection & Information Governance

• Data Protection & Information Governance: Policy Statement

Environment and climate action

• Natural environment policy

Freedom of Information

• Freedom of Information Act & Environmental Information Regulations: Policy Statement

Fundraising & Donations

• Ethical Fundraising Policy Statement

Health and safety

• Health & Safety: Policy Statement

Heritage

• Heritage Policy Statement

Inclusion & Diversity

• Inclusion & Diversity: Policy Statement
• Stronger Together - Our inclusion and diversity strategy 2023-26

Modern slavery and human trafficking

• Modern Slavery Statement 2022/23

People

• Waterways Pension Fund - Statement of Investment Principles
• Waterways Pension Fund implementation statement

Procurement

• Procurement: Policy Statement

Safeguarding children and adults at risk

• Safeguarding children and adults at risk: Standard
• Safeguarding Policy Statement

Towpath use

• Towpaths for Everyone Policy

Volunteers

• Volunteer Policy

Welsh Language Commitment / Ein hymrwymiad i’r Gymraeg

• Welsh Language Commitment / Ein hymrwymiad i’r Gymraeg

Whistleblowing

• Whistleblowing Policy Statement

Specific policies and procedures are available on request.