We will be honest and transparent about where your money goes
We will be clear about who we are, what we do and how your donations are spent. We promise that all money donated to us will go directly on our work protecting, restoring and enhancing our canals and rivers, or educating people about them. We are able to offer this unique promise thanks to the way that we are funded - our fundraising and administration costs are covered by our commercial income.
More information on our income and expenditure can be found in our Annual Report
We will treat you with courtesy and respect
We will not pressure you to make a gift and will respect your decision if you don't want to give, or decide to stop giving. We will only contact you in the ways that you would like us to and we will respect your privacy and personal preferences so that you are always in control of your support. All of our fundraisers follow our Fundraising & Adults in Vulnerable Circumstances Policy.
You can change the way you hear from us at any time by contacting our Supporter Care Team by calling 0303 040 4040 (lines open Monday to Friday, 9am-5pm) or by emailing [email protected].