Journey essentials

We’re standardising essential facilities, combatting overflowing bins and fly-tipping and improving mooring accessibility across the network, helping you cruise with confidence.

Repairing essential boater facilities

If our water, Elsan or pump-out boater facilities break, we'll fix them promptly. We have reviewed our priority agreements with our contractors who will now aim to arrive onsite within 24 hours of being notified of broken essential facilities.

2026 Progress will be updated on 10 May 2026. In 2025, our average first-time fix was 77.7%.

Improving essential boater facilities

To help us meet our target for first-time fixes on essential facilities, we are investing £4.5m over the next five years to improve and standardise water points, Elsan and pump-out, replacing obsolete parts and standardising fixtures and fittings for swifter repair when things go wrong and for ease of use. We will communicate progress on this page, so keep an eye out for updates.

Recycling

With Simpler Recycling legislation rolled-out across our network, we'll focus on the review of refuse collections at our busiest sites to reduce overflowing bins and take measures to help tackle fly-tipping. You can stay up to date with our progress using the dashboard below:

Visit the government webpage for more information on Simpler Recycling and gov.wales for more information on small waste electrical items in Wales only (sWEEE) .

Moorings

We’ll review our current management standards for short-stay visitor moorings and trial different ways of working to ensure short stay visitor moorings are used fairly across the network, so that you can cruise with confidence.  We’ll review our existing accessible moorings, and work to develop an applicable standard to support the installation of more accessible moorings across our network, including the roll-out our new accessible mooring bollard.

We will update you on progress on this web page, so please check back here for any updates.