We’re making sure your journey essentials are reliable, accessible and kept to a high standard.
We’re standardising essential facilities, combatting overflowing bins and fly-tipping and improving mooring accessibility across the network, helping you cruise with confidence.
2026 progress will be updated on the 10th of every month. In 2025, our average first-time fix was 77.7%.
Repairing essential boater facilities
If our water, Elsan or pump-out boater facilities break, we'll fix them promptly. We have reviewed our priority agreements with our contractors who will now aim to arrive onsite within 24 hours of being notified of broken essential facilities.
Our statement sets out the essential facilities we will provide
Improving essential boater facilities
To help us meet our target for first-time fixes on essential facilities, we are investing £4.5m over the next five years to improve and standardise water points, Elsan and pump-out, replacing obsolete parts and standardising fixtures and fittings for swifter repair when things go wrong and for ease of use. We will communicate progress on this page, so keep an eye out for updates.
Recycling
With Simpler Recycling legislation rolled-out across our network, we'll focus on the review of refuse collections at our busiest sites to reduce overflowing bins and take measures to help tackle fly-tipping. You can stay up to date with our progress using the dashboard below:
Visit the government webpage for more information on Simpler Recycling and gov.wales for more information on small waste electrical items in Wales only (sWEEE) .
Moorings
We’ll review our current management standards for short-stay visitor moorings and trial different ways of working to ensure short stay visitor moorings are used fairly across the network, so that you can cruise with confidence. We’ll review our existing accessible moorings, and work to develop an applicable standard to support the installation of more accessible moorings across our network, including the roll-out our new accessible mooring bollard.
We will update you on progress on this web page, so please check back here for any updates.
