Our Customer Service Facilities policy sets out our commitment to provide essential boater facilities. Water points, refuse sites and Elsan should be no more than one day* cruise apart, and pump out machines should be no more than two-day cruise apart*.
Other facilities including showers and toilets are not provided as part of our Customer Service Facilities policy. Where toilets and showers experience breakdown or serious vandalism, they may be closed permanently to the public. Some toilet facilities may be retained at key destinations or for use by colleagues or volunteers. Some facilities may be retained for nearby permanent mooring customers.
*How long a day’s cruise would take will vary depending on the speed of travel and could be affected by weather or other factors. Rather than be specific, we’re proposing that this would normally be between 5-7 hours cruising. Two days cruising would be between 10-14 days cruising.
