Frequently Asked Questions

We hope we’ve answered all your questions but if there is anything else you would like to know before your visit, please do get in touch.

Do I need to book online?
It isn't necessary to book online before you visit. However, if you are visiting as part of a large group or are interested in purchasing boat trip tickets for a number of people, we advise ringing ahead to check availability.
How do I get involved?
At the musuem we have a fantastic team of experienced and passionate volunteers who help us care for the site, deliver excellent visitor experience, lead guided tours, and even work with us to develop exhibitions. We are always recruiting new volunteers to join the team and invite you to find out more here, or by talking to a member of the team during your visit.
Are your toilets accessible?
Yes, we have accessible toilets on the ground floor.
Is the tea room open for food and drinks?
Yes, our lovely tea room is open offering sit-in and takeaway refreshments with seating available indoors and outdoors.
Can I pay with cash?
We are happy to accept any type of payment, but we would prefer contactless card payments.
Is the boat trip operating?
Our boat trips will be operating this year, starting in the spring, however we are not quiet yet ready to welcome you on board whilst dredging continues in Gloucester Docks. Visit the boat trips page to find out everything you need to know about getting on board.
Will you be holding any events or activities during the school holidays?
Yes we run regular activities and events in the museum and in Gloucester Docks. Please keep an eye on our Facebook page for details of events.
Can I use the lift?
Our lift is available to those who need it. We encourage only people from the same group use it at any one time.

Last Edited: 05 September 2023

Frequently Asked Questions

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