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The charity making life better by water

Boat licence customer support team

With over 2,000 miles of waterways to care for, our team of licence support officers are split across our six regions and support our boating customers with any licence issues.

Narrowboat moored in the sun at Milton Keynes on the Grand Union Canal

If you know what licence you need and want to create a new boating account or pay for your licence, log in to your boat licence account.

Here to help

If you need to talk about something else, for example, if you're concerned about a particular boat, want some advice on our guidance for continuous cruisers or need help to understand the terms and conditions of your licence, contact the licence support officer for your area.

If we've tried to support you and you still don't follow the conditions of your licence, our team may have to take further action. This could ultimately result in us removing your boat or revoking your licence. We'll always contact you before any action to give you as much time as possible to get in touch with us and try to resolve issues.

Contact your local officer first

Contact your local officer as soon as possible if you ever find yourself in a situation that means you can't keep to the terms and conditions of your licence.

Extra help for vulnerable boaters

A crucial part of our team's role is to support boaters who are in need and, for whatever reason, are struggling to follow the rules. For example, our team can agree longer stay times if you're having medical treatment. Plus, our welfare officer, Sean Williams, can provide expert advice to support someone's individual needs.

Do you know a vulnerable boater?

If you still need more advice after speaking with your local officer, you can contact your regional supervisor.

All the contact details for all of our officers, advisors and their supervisors can be found here.

Last Edited: 02 October 2023

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