Our team supports our boating customers with difficulties getting a boat licence, continuous cruising and extended stays for short-term illness or boat breakdowns. Our welfare team are also available to help support vulnerable boaters.
Contact our boating team
Our boat licence, compliance and enforcement team are here to help boat owners get and keep a boat licence. Find out how to contact our team if you're having problems licensing your boat.
Our combined boat licensing, compliance and enforcement team is your one-stop shop for all things boat licensing.
The fastest way to contact our team for assistance with licensing is by email. Our team will call you back if they need to speak with you.
If your case is already with a case management officer, please email the team. The team will get in touch if they need to speak with you.
If your boat has broken down, you are ill, or something else has happened outside of your control to prevent you from moving promptly, and you want to request an extended stay, please complete our form at the bottom of the page. Select 'Make a request to extend your stay' from the drop-down list.
If you're trying to license your boat, the fastest and easiest way is online.
If you're still having difficulties, then please call 0303 040 4040.
More information
Do it all online
The quick and easy way to manage your boat licence online, update your contact details and tell us that you've sold your boat
Do you know a vulnerable boater?
Help and advice for boaters experiencing difficulties with anything from licensing to moving their boats
Continuous cruising – your questions answered
If you're a continuous cruiser, you need to move your boat regularly to stay within the terms and conditions of your licence
Last Edited: 7 August 2025
Stay connected
Sign up to our newsletter and discover how we protect canals and help nature thrive