Responsible gambling
Although the majority of people do gamble responsibly, as lottery operators we are aware that for some people gambling can be a problem. It’s important to us that our raffle is a fun way for you to support us but never has a detrimental effect.
Our commitment to responsible gambling
We are committed to operating our raffle in a socially responsible way. We want our raffle to be a fun way for you to support us, whilst raising charitable funds. Whilst the majority of people do gamble within their means, for some, gambling can become a problem.
If you need to talk to someone about problem gambling, then please contact GambleAware which provides confidential support and counselling to anyone who is affected by problem gambling. Visit GambleAware’s website where you can get help and advice or contact the National Gambling Helpline on 0808 8020 133 - lines or live chat are open every day of the year, 24 hours a day.
Raffles self-exclusion procedure
Our raffle is intended to be a fun way to support our charities vital work. If you feel that you have a problem with gambling and wish to be self-excluded from this raffle and future raffles, please email [email protected] or telephone 0303 040 40 40 to speak to a member of our team.
In the event that you wish to be self-excluded from the Lottery:
- if you have already entered the Lottery, you will receive a full refund.
- you will be opted out from the Charity’s lotteries for a minimum period of 12 months. You will also be opted out of all marketing material during the self-exclusion period to ensure you are not sent any gambling related marketing material during this period.
- if you wish to opt back into play the Lottery in future after the minimum period of self- exclusion, you will need to email [email protected] or telephone 0303 040 40 40 to speak to a member of our team.
