FAQs about bins and recycling

Find answers to your questions about bins and recycling along our canals and rivers.

How much waste do you manage to save from landfill?
During 2015 we diverted an average of 67% per month of all the waste produced from customer sites, offices and from landfill.

47% of this was made up from the recycling that has been separated before collection and recycling that has been sorted through at specialist material recovery centres. 20% of this is made up of fuel that has been derived from waste at specialist power plants.

What are the general bins for?
These bins are for general domestic waste, such as food waste and non-recyclable packaging. Large items such as mattresses and tyres should be taken to the nearest council recycling centre.

Who should I tell about litter on the bin compound floor?
Please contact us we will raise the issue with the local customer service team on 0303 040 4040 or fill in our online form.

Where can I dispose of old oil?
We do not dispose of used oil or bilge waste. We spend thousands of pounds every year disposing waste that boat owners should be taking responsibility for. Please take your oil waste produce to the nearest dedicated site. 

What do I do if my local bins haven’t been emptied on time?
Please contact us by filling in this online form or call us on 0303 040 4040 and the service will be rescheduled at the earliest convenience.

What can I do if I spot hypodermic needles or other offensive waste?
Please contact us and we will raise the issue with the local customer service team on 0303 040 4040.

What can you do about dog poo by the waterways?
All dog owners have a responsibility to pick and up and dispose of their own dog’s faeces. At certain locations we have provided dog bins and these are emptied periodically. If the bin is full please take your litter home with you. 

Who should I tell if I spot vermin by the bins?
Please contact us on 0303 040 4040 and our environmental team will investigate your concerns. If you would prefer, you can fill in our online form.

However, wherever possible we do not bait sites. Rodents are only attracted to locations where loose food stuffs are not put in bins provided. The site may require tidying as poison should only be used as a last resort.  

Last date edited: 25 October 2016