FAQs about bins and recycling

Find answers to your questions about bins and recycling along our canals and rivers.

Waste and recycling improvements Waste and recycling improvements

How much waste do you manage to save from landfill?

It's exciting to see an increase every year of the amount of waste from customer sites, our offices and landfill being diverted away from landfill and recycled:

  •  2014/15 = 66%
  •  2015/16 = 69%
  •  2016/17 = 74%
  •  2017/18 = 78%
  •  2018/19 = 78%

W2E (waste to Energy), otherwise known as RDF (Refuse Derived Fuel) for 2017/18:

  • Landfill = 1,179 tonnes
  • W2E = 646 tonnes
  • Recycled = 3,647 tonnes
  • Total = 5,471 tonnes

What are the general bins for?

Our customer bins are for general domestic waste, such as food waste and non-recyclable packaging. Please take large items such as mattresses and tyres to your nearest local council recycling centre.

Who should I tell about litter on the bin compound floor?

Please call 0303 040 4040 or fill in our online form.

What do I do if my local bins haven’t been emptied on time?

Please call 0303 040 4040 or fill in our online form

Where can I dispose of old oil?

Currently, we don't have any facilities for you to dispose of used oil or bilge waste. Please take your oil waste to your nearest dedicated council site. 

What can I do if I spot hypodermic needles or other offensive waste?

Please call 0303 040 4040 or fill in our online form.

What can you do about dog poo by the waterways?

Canals are a great place to walk a dog, but you must clean up your pet's waste. Dog poo left on the towpath is unpleasant and can be a health hazard. You'll find dog waste bins at many places along the towpaths, which are emptied periodically. If the bin is full, you can double bag the waste and place it in general waste bins. 

Who should I tell if I spot vermin by the bins?

Please call 0303 040 4040 or fill in our online form and our environmental team will investigate.

Wherever possible we try not to bait sites. Rodents are attracted to loose food that are not put safely in bins. The site may just need tidying - and poison should only be used as a last resort.  

Last date edited: 11 November 2020