Consultation to give regional customer-focussed roles more resources begins

As part of our waterways and wellbeing strategy, to improve customer service and to engage with local communities, we have announced some further proposed changes.

Having a coffee next to the canal Regent's Canal, Little Venice

The announcement will see resource from our centrally based roles moved into our six customer-facing regional teams, and operational management roles adapted to meet the requirements of the new regions.

The changes affect approximately 240 colleagues who have been briefed at a series of sessions across the network, and whose existing roles are now ‘at risk’. Those affected include professional, supervisory and management roles. Waterway operatives, team leaders and volunteer leaders are not affected by the changes. During the consultation period with our trade unions, which will commence next week, those affected will have the opportunity to discuss their aspirations and preferred outcomes.

Richard Parry, chief executive, comments: “The Trust has been repositioning as a charity for the waterways and wellbeing, with a new structure that has seen us move from ten waterways to six larger regions, with some activities previously managed centrally now devolved to these regional teams, and a reduction in senior manager numbers overall.

“The intention is to re-design roles to meet what the Trust needs for the future rather than to remove these posts from the organisation entirely. Operations roles will be focussed on how to deliver great customer service for boaters, towpath users and visitors to our numerous attractions, and there will be greater capacity to react and respond to the needs of the local waterway and surrounding communities.”

Last date edited: 7 November 2018