Our team is here to support our boating customers with any licence issues such as difficulties in getting a licence to continuous cruising, approved extended stays and support for vulnerable boaters.
Contact your local officer
Here are the contact details for all our boat licence customer support officers listed by region. You'll also find contact details for all our boat licence customer support advisers.
North West officers
| Contact | Mobile | Landline | Canals |
|---|---|---|---|
| Customer Services | 0303 040 4040 | North West Regional Office | |
| Jim Smith | 07803 885578 | Shropshire Union (Ellesmere Port to Betton Wood), Dee branch, Middlewich branch, River Weaver, Llangollen. | |
| Bethany Hughes | 07880 473873 | Macclesfield (Whitely Green to Hardings Wood), Trent & Mersey (Preston Brook to Kidsgrove) | |
| Mike Fletcher | 07766 992939 | Lancaster, Glasson branch, Ribble Link, Rufford branch | |
| Matt Donnison | 07827 843583 | Leeds & Liverpool (Stanley to Greenberfield), Leigh branch | |
| Ronnie Fletcher | 07825 905917 | Ashton, Huddersfield Narrow (Diggle to Ashton), Macclesfield (Marple to Bartons Clough), Peak Forest, Bugsworth arm, Rochdale (Deansgate to East Summit) | |
| Jill Overum | 07810 378906 | Supervisor North West and Yorkshire & North East regions |
Yorkshire & North East officers
| Contact | Mobile | Landline | Canals |
|---|---|---|---|
| Customer Services | 0303 040 4040 | Yorkshire and North East Region | |
| Claire Mara | 07920 283688 | Aire & Calder, Wakefield branch, Calder & Hebble, Dewsbury arm, Halifax arm, Fairies Hill cut, Leeds dock, Bank Dole cut, Huddersfield Broad, Huddersfield narrow (Huddersfield to Standedge), Leeds & Liverpool (east of Greenberfield to Leeds), Springs branch, Rochdale (Sowerby Bridge to Summit) | |
| Neil Ashford | 07880 138637 | River Aire, Chesterfield, Stainforth & Keadby, Sheffield & Tinsley, New Junction, Pocklington, Ripon, River Ouse, Ure Navigation, Selby, Sheffield & South Yorkshire, Tees Navigation | |
| Jill Overum | 07810 378906 | Supervisor North West and Yorkshire & North East regions |
West Midlands officers
| Contact | Mobile | Landline | Canals |
|---|---|---|---|
| Customer Services | 0303 040 4040 | West Midlands Region | |
| Glyn Bumford | 07826 531026 | Ashby, Coventry (Coventry to Marston junction), Grand Union (Radford Semele to Napton junction), Oxford canal (Hawkesbury to Bridge 141 including canal arms) | |
| Annette Vaughan | 07771 379377 | Birmingham & Fazeley, Digbeth branch, Daw End, Birmingham & Warwick Junction, Grand Union (Warwick Bar to Radford Semele including Saltisford arm), Rushall, Stourbridge Extension, Shropshire Union (Market Drayton to Autherley junction), Tame Valley, Wryley and Essington, Anglesey branch, Sneyd branch, Walsall, Walsall Town branch, Willenhall branch, Ocker Hill Tunnel branch, Old Main Line, Bradley arm, Chemical Arm, Cannock Extension, Soho loop, Icknield Port loop, Oozells Street loop, Wednesbury Old Canal, Ridgeacre branch, Hockley Port, Grazebrook arm, Causeway Green branch, Ladywood arm | |
| Dave Tomkinson | 07879 884828 | Coventry Canal (Marston junction to Fradley junction), Caldon, Leek branch, Trent & Mersey (Kidsgrove to Stretton Burton-on-Trent) | |
| Jim Smith | 07803 885578 | Llangollen Canal, Montgomery Canal, Middlewich branch Shropshire Union. | |
| Jason Ward | 07342 713865 | New Main Line (Brindley Place to Factory junction), Bradley branch, Cape arm, Netherton Tunnel branch, Gower branch, Dudley No 2, Dudley No 2, Boshboil arm, Bumblehole arm, Spon Lane, Droitwich Barge, Droitwich junction, Fens branch, Hatherton, Stourbridge Town arm, North Stratford, South Stratford, Stourbridge, Staffordshire and Worcester, Titford, Birmingham and Worcester, Engine arm, Dudley Tunnel branch. | |
| Helen Underhill | 07887 545384 | Supervisor West Midlands region |
East Midlands officers
| Contact | Mobile | Landline | Canals |
|---|---|---|---|
| Customer Services | 0303 040 4040 | East Midlands Region | |
| George Dickinson | 07747 460693 | Grand Union (Braunston to Cosgrove), Northampton arm, Leicester line (Norton junction to Debdale Wharf), Buckingham arm, Market Harborough arm, Welford arm, Stoney Stratford arm, Foxton Incline arm | |
| Rebecca Fox | 07741 097344 | Leicester line (Debdale Wharf to Leicester), River Soar, Trent & Mersey (Egginton to Derwent Mouth), Upper Trent (Shardlow to Trent Lock Riverside) | |
| Yasmin Kouara | 07867 443594 | Cromford, Erewash, Fossdyke, Grantham, River Trent, Nottingham and Beeston, Upper Trent (Trent Lock Riverside to Beeston), River Witham | |
| Nick Steele | 07484 912966 | Supervisor East Midlands region |
Wales & South West officers
| Contact | Mobile | Landline | Canals |
|---|---|---|---|
| Customer Services | 0303 040 4040 | Wales and South West Region | |
| Darren Jellyman | 07825 866336 | Gloucester & Sharpness, Monmouthshire & Brecon, River Severn, Sharpness Old arm, Stroudwater | |
| 07774 044933 | Kennet & Avon (Devizes to Reading) | ||
| Matt Preston | 07917 688591 | Bridgewater & Taunton, Kennet & Avon (Devizes to Hanham) | |
| Sheila Shaw | 07748 658040 | Supervisor Wales and South West region |
London & South East officers
Licence support advisors
This national office based team works across the whole of our network to help customers with their boat licence when the licence wasn't renewed on time, as well as checking compliance with terms and conditions such as overstaying or continuous cruising.
| Licence Support Team | Telephone |
|---|---|
| Customer Services | 0303 040 4040 |
| Uma Kalshum Rab | 07810 764019 |
| Deborah Figueiredo | 07825 832822 |
| Joyce Atkins | 07557 845450 |
| Alison Crofts | 07500 606726 |
| Hannah Davis | 07787 039431 |
| Kelly Shields | 07880 443099 |
| Dan Noakes | 07721 855462 |
| Samantha Murphy | 07909 540263 |
| Trish Fox | 07557 846247 |
| Jane Lee - Licence Support Supervisor | |
| Matt Aymes - Customer Support Manager |
Last Edited: 24 November 2023
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