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The charity making life better by water

Progress on the better boating plan: Boater facilities

We know that boater facilities are important, so when they do break, we'll work quicker to fix them.

Combatting overflowing bins and fly tipping will improve your experience of using these facilities. And we know many boaters care about recycling: clearer facilities will make it easier for you to do this.

A blue sign says 'Boaters' facilities, Union Wharf', with icons to represent the different facilities, like toilets, waste, water and showers.

We'll promptly fix boater facilities

If our water, Elsan or pump-out boater facilities break, we'll fix them promptly. We have reviewed our priority agreements with our contractors who will now aim to arrive onsite within 24 hours of being notified of broken essential facilities (pump outs, Elsan and water points).

This dashboard will be updated every two months.

Culture and Environment

Fixing facilities

We’re committed to improve first-time-fixes.

80

target

of essential facilities fixed on first-time visit

73

April

of essential facilities fixed

We'll review refuse collections

We'll review refuse collections at our busiest sites to reduce overflowing bins and take measures to help tackle fly-tipping.

This dashboard will be updated every three months.

Our targetOur progress
95% of bins emptied on time per month.Contract specification reviewed.
No more than 5% of collections will be missed due to fly-tipping or overflowing bins.Contract specification reviewed.

We'll roll out separated waste, recycling and food waste collections

We'll roll out segregated waste, recycling and food waste collections at our sites in England by summer 2025.

Our targetOur progress
100% of sites compliant with simpler recycling legislation by 31 August 2025.We started roll out from 1 April and aim to be compliant by 31 August.

Last Edited: 08 May 2025

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