Combatting overflowing bins and fly tipping will improve your experience of using these facilities. And we know many boaters care about recycling: clearer facilities will make it easier for you to do this.
Progress on the better boating plan: Boater facilities
We know that boater facilities are important, so when they do break, we'll work quicker to fix them.
We'll promptly fix boater facilities
If our water, Elsan or pump-out boater facilities break, we'll fix them promptly.
This dashboard will be updated every two months.
| Our target | Our progress |
| All reports of broken facilities responded to by contractors within service level priority requirements. | We have worked with our supply chain to review our SLAs and alter our priorities for our pump outs, Elsans and water points for initial visits, we will aim to arrive onsite within 24 hours of contractor instruction to these broken items. |
| 80% of essential facilities fixed on first-time visit. | We’re committed to additional investment in CSF to standardise more fixtures and fittings to help improve first-time-fix. |
We'll review refuse collections
We'll review refuse collections at our busiest sites to reduce overflowing bins and take measures to help tackle fly-tipping.
This dashboard will be updated every three months.
| Our target | Our progress |
| 95% of bins emptied on time per month. | Contract specification reviewed. |
| No more than 5% of collections will be missed due to fly-tipping or overflowing bins. | Contract specification reviewed. |
We'll roll out separated waste, recycling and food waste collections
We'll roll out segregated waste, recycling and food waste collections at our sites in England by summer 2025.
| Our target | Our progress |
| 100% of sites compliant with simpler recycling legislation by 31 August 2025. | We started roll out from 1 April and aim to be compliant by 31 August. |
Visit the government webpage for more information.
Explore our other dashboards
Last Edited: 01 April 2025
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