Contact us in South Wales & Severn

If you've got a question about a local issue or want to report a fault, then contact our region’s business support team. They'll direct you to the right person and let you know what we're doing about it.

Gloucester Docks courtesy SkyCam Gloucester Docks courtesy SkyCam

Our offices

South Wales and Severn Waterways
Canal & River Trust
The Dock Office
Commercial Road

Call: 01452 318008 / 01452 318047 / 01452 318023 
Twitter: @CRTSWalesSevern

Opening times and services

Our office is open 9.00am to 16:00pm, Monday to Friday.

We can help if you’d like to find out about a boat licence or mooring renewal, or would like some information about the local area.

Or why not take a look at our main customer service FAQs

Buy online 

You can buy your electric card, keys or pump out cards at our online shop.

Boat licences can now be bought online. But you can also contact our Boat Licencing Team:

Call: 0303 040 4040
Or visit our 'Self Help Pod' at Gloucester where you can come into the office and use a computer with the help of our local team to buy your licence.

More information about winter moorings

Contacting the team

Waterway manager: Nick Worthington

If you email the South Wales & Severn team you'll get through to our area's business support team. If you've got a question about a local matter or want to report a fault then we'll direct your enquiry to the right person and let you know what we're doing about it. Please be patient though - we get so many enquiries that you may not get a response straight away.

You can talk to us in Welsh

We are committed to the equality of the Welsh language. Please let us know if you would like to continue this correspondence in Welsh.

Rydym wedi ymrwymo i gydrabboldeb yr iaith Gymraeg. Rhowch wybod i ni os hoffech i barhau â’r ohebiaeth yn y Gymraeg.

The waterways we care for are:

Last date edited: 16 May 2017