We love and care for your canals and rivers, because everyone deserves a place to escape.

Customer Service Facilities in London

This is a list of those facilities provided by the Canal & River Trust for boaters on the London Waterway.

A man using a pump out A pump out

Other facilities are available from marinas and boatyards. If you find a facility is not working or you are having any problems, please let us know by emailing enquiries.london@canalrivertrust.org.uk or calling 0303 040 4040.

You will need a key to access many of these sites and, for pump-out, a pre-paid card. Here's how to purchase these.

The Grand Union Canal (in London)

At Copper Mill Lock (Lock 84), there is a waterpoint.

At Cowley service mooring, there is an Elsan, waterpoint and refuse site.

At Bulls Bridge Visitor Mooring, there is a waterpoint.

At Brentford Visitor Mooring, there is an Elsan, a pump-out, a waterpoint and a refuse site.

Slough Arm

In the Slough Basin, there is a waterpoint.

Paddington Arm 

At Black Horse Visitor Moorings, there is a waterpoint and a refuse site (in the pub car park).

At Little Venice, there is an Elsan, a pump-out, a waterpoint and a refuse site.

Regent's Canal

At St Pancras Cruising Club, there is an Elsan, a pump-out and a refuse site in the car park.

At City Road Service Mooring, there is a waterpoint and a refuse site.

At Talavera Moorings, above Acton's Lock (Lock 7), there is an Elsan and a pump-out. 

At Victoria Park Visitor Moorings, there is an Elsan, a waterpoint and a refuse site.

At Mile End, there is a waterpoint.

Lee Navigation

At Old Ford Lock (Lock 19), there is an Elsan, a waterpoint and a refuse site.

At East Wick Service Moorings, there is a pump-out and a waterpoint.

At Stonebridge Lock (Lock 16), there is an Elsan, a pump-out, a waterpoint, and a refuse site.

At Carthagena Lock (Lock 7), there is a waterpoint.

At Feildes Weir Visitor Moorings, there is an Elsan and a waterpoint.

River Stort

At Burnt Mill Lock (Lock 10), there is a waterpoint.

At Harlow Mill Visitor Moorings, there is a waterpoint.

At Bishop's Stortford, there is an Elsan, a pump-out, a waterpoint, and a refuse site.

Last date edited: 6 December 2016