The charity making life better by water
Making life better by water
Read the Frequently Asked Questions regarding our Friends' webinars.
Registration is simple. Just follow the link in your email to register (remembering to use the email address that your invitation was sent to). Once you have registered, you’ll receive an email confirmation with the link to use on the day.
If you are unable to find the email, please contact [email protected] with the subject heading ‘Webinar enquiry’ and a member of our Friendly team will be able to assist.
Most email systems (for example Outlook, Gmail or Apple Mail) allow you to add events to your calendar.
If adding a calendar link feels tricky, that’s completely fine.
Here’s an easy alternative:
If you’re unsure how to do this, simply leave the email in your inbox, that works too.
Then, the meeting with open
Before the webinar starts, you may see a message saying: “Someone will let you in soon.”
This is completely normal.
You’ve joined correctly; you’re just in the digital waiting area.
We will let everyone in when the event begins.
To keep the session running smoothly:
To check your microphone:
Don’t worry, no one will be able to hear you unless you unmute yourself.
You can choose whether to have your camera on.
Most people prefer keeping cameras off, and that’s absolutely fine.
If you’d like to say hello to other attendees:
Look for the chat icon. It looks like a small speech bubble.
Click it to open the chat panel that will typically appear on the right-hand side
Type your message and press Enter or click the arrow circled here in blue
You’re welcome to chat with other attendees throughout the session.
We’ll have a dedicated Q&A at the end.
You’ll be able to submit questions during the presentation. Don’t worry, if you are not comfortable with reading your question out aloud, one of our friendly colleagues will present this question for you.
When the session ends:
You can re-join at any time by clicking the link in your email again.
Contact our supporter care team: [email protected]
No, this event is being held online via Microsoft Teams, so you’ll be able to join from whichever part of the country (or world, for our international Friends) you are in. We’ll also be recording the session, so if you do have any connection issues, you can watch it back from the start at your leisure.
The session is expected to last around 60 minutes, including time for Q&A at the end.
No, you don’t need an MS Teams account to join the webinar. When you register, you’ll receive a link to access the session. You can join through your web browser without signing in, or you can use the Teams app if you have it installed.
MS Teams works best through the app, which offers a smoother experience with better video and audio quality. However, if you prefer, you can join through your web browser without downloading anything – simply click the link in your registration email and choose the option to join via your browser.
However, if you prefer to use the Teams app, we recommend downloading it in advance to avoid delays when joining.
This is completely up to you! You are welcome to join with your camera, and will be notified when we start recording, so you can turn this off if you would prefer not to be recorded.
We will mute everyone whilst the speaker is presenting, but you will, where possible, be able to unmute yourself to ask your questions to the speaker.
You’ll still be able to engage with the session through the chat feature on MS Teams, and by submitting questions through the Q&A tab.
If you experience any technical issues while trying to join, we recommend checking your internet connection and ensuring your browser or MS Teams app is up to date. If problems persist, try joining through a different browser or restarting your device. If you’re still unable to access the session, please email [email protected], and we’ll do our best to assist.
Yes, Microsoft Teams offers live captions, which you can enable during the session to follow along more easily.
We’ve moved to MS Teams as it better supports our needs, offering a stable platform for our webinars. It also allows us to manage registrations and interactions more efficiently, helping us provide a smoother experience for you. Rest assured, you’ll still be able to join just as easily, whether through the Teams app or your web browser.
Our webinars are exclusive events for our Friends to show our gratitude for your support and for keeping canals open, accessible and available for all.
If you know anyone who would be interested in becoming a Friend and being able to take advantage of the same great benefits as you (such as our webinars), please direct them to canalrivertrust.org.uk/support-us
You should be able to access the link for joining from the event registration page. If you are still experiencing issues, please contact [email protected].
Yes! We’ll be recording the session and will be sharing with Friends shortly after.
You can also catch up with our previous webinar sessions.
You can email these over to [email protected] with the subject line ‘Webinar Speaker Question’. Alternatively, you can also submit any questions on the day through the Q&A tab during the webinar.
Last Edited: 10 March 2026
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