- How do I register?
Registration is simple. Just follow the link in your email to register (remembering to use the email address that your invitation was sent to). Once you have registered, you’ll receive an email confirmation with the link to use on the day.
If you are unable to find the email, please contact [email protected] with the subject heading ‘Webinar enquiry’ and a member of our Friendly team will be able to assist.
- Is it an in-person event?
No, this event is being held online via Microsoft Teams, so you’ll be able to join from whichever part of the country (or world, for our international Friends) you are in. We’ll also be recording the session, so if you do have any connection issues, you can watch it back from the start at your leisure.
- How long will the webinar last?
The session is expected to last around 60 minutes, including time for Q&A at the end.
- Do I need an MS Teams account to register?
No, you don’t need an MS Teams account to join the webinar. When you register, you’ll receive a link to access the session. You can join through your web browser without signing in, or you can use the Teams app if you have it installed.
- Why am I being asked to download the Teams app on my device?
MS Teams works best through the app, which offers a smoother experience with better video and audio quality. However, if you prefer, you can join through your web browser without downloading anything – simply click the link in your registration email and choose the option to join via your browser.
However, if you prefer to use the Teams app, we recommend downloading it in advance to avoid delays when joining.
- Will I be on camera or need a microphone?
This is completely up to you! You are welcome to join with your camera, and will be notified when we start recording, so you can turn this off if you would prefer not to be recorded.
We will mute everyone whilst the speaker is presenting, but you will, where possible, be able to unmute yourself to ask your questions to the speaker.
You’ll still be able to engage with the session through the chat feature on MS Teams, and by submitting questions through the Q&A tab.
- What should I do if I have technical difficulties on the day?
If you experience any technical issues while trying to join, we recommend checking your internet connection and ensuring your browser or MS Teams app is up to date. If problems persist, try joining through a different browser or restarting your device. If you’re still unable to access the session, please email [email protected], and we’ll do our best to assist.
- Will captions or subtitles be available?
Yes, Microsoft Teams offers live captions, which you can enable during the session to follow along more easily.
- Why have you moved from Zoom to MS Teams?
We’ve moved to MS Teams as it better supports our needs, offering a stable platform for our webinars. It also allows us to manage registrations and interactions more efficiently, helping us provide a smoother experience for you. Rest assured, you’ll still be able to join just as easily, whether through the Teams app or your web browser.
- Can I share the link with friends and family?
Our webinars are exclusive events for our Friends to show our gratitude for your support and for keeping canals open, accessible and available for all.
If you know anyone who would be interested in becoming a Friend and being able to take advantage of the same great benefits as you (such as our webinars), please direct them to canalrivertrust.org.uk/support-us
- I haven't received the link to join. Can you help me?
You should be able to access the link for joining from the event registration page. If you are still experiencing issues, please contact [email protected].
- I'm busy that day - will the session be recorded?
Yes! We’ll be recording the session and will be sharing with Friends shortly after.
You can also catch up with our previous webinar sessions here.
- How do I submit a question?
You can email these over to [email protected] with the subject line ‘Webinar Speaker Question’. Alternatively, you can also submit any questions on the day through the Q&A tab during the webinar.
