Read the story of how the Canal & River Trust came to be
Work for us
We have vacancies across all of our waterways and in the offices, museums and attractions that support them. We're one of the UK's biggest charities and we take pride in everything we do
If you're thinking of getting in touch then please take a moment to look through these pages as we probably have the answer on our website
Planning & design
All you need to know about planning and design on our canals and rivers
Find a winter mooring
Find a cosy section of canal to hunker down in this winter
10 reasons to take up canoeing
It's a great way to get fit and explore our waterways at the same time
Share the Space
Take a look at our common sense guide to sharing the towpath
Find a place to fish
From reservoirs to club-managed canals and river stretches - find your nearest place to fish
Get your free guide
Download your free guide today and start exploring the waterway nature near you
Download your free guides
You've nine free days out guides to choose from - where will you go first?
Find a walk near you
Are you ready to ramble? Find a waterside stroll or a satisfying hike along our beautiful canals and rivers
Take a look at our upcoming events here.
Find your favourite waterway
With over 95 canals, rivers, reservoirs, docks and navigations, find out more about your favourite waterway
Something for everyone
Help us make a difference and have fun along the way. Find your perfect volunteer role today
Join our team
Could you join your local Towpath Taskforce team and help us to keep our canals looking lovely?
Desmond Family Canoe Trail
If you're aged 16-25 and would like to get involved with this exciting project, please get in touch
Could you be a volunteer lock keeper?
Find out what's involved with this popular volunteering opportunity
We love and care for your canals and rivers, because everyone deserves a place to escape.
The Trust is making it easier for boaters to get their enquiries answered quickly by introducing a new web contact form on its website.
The move will improve customer service by putting people in touch with the most appropriate team or information source at the first point of contact. This will speed up the time it takes for boaters to get information and provide a more efficient service.
The form will be live from Monday 24 October at: Ways to contact us
Carron Smith, Head of customer experience at the Trust, explains: "At the moment, our service team receive thousands of emails each month. In some cases it’s not immediately clear what information customers need and the team may go back and forth several times before they’re able to give the customer precisely what they’re after. On many occasions the information the customer is looking for is already available on our website.
"The new form should help us to reduce our response times on email correspondence by getting each enquiry sent straight to the most relevant and knowledgeable people at the Trust or directing the customer straight to the answer online if the information is already available on our website. We hope boaters will appreciate the time saved and the straightforward service achieved by going straight to the source.
"Over the next few months we’ll be monitoring the use of the form together with customer feedback to ensure the service improvements are achieved."
The form will replace the current firstname.lastname@example.org email address, which will continue to run side-by-side with the new form until Tuesday 3 January 2017. After this date customers emailing customer services will be redirected to the web form.
Breach of the Middlewich Branch, Shropshire Union Canal
16 March 2018
Heritage transport plaque awarded to Froghall Basin on Caldon Canal
15 March 2018
Artists launch ambitious cultural programme in Worcester
12 March 2018
Fradley event gives fascinating insight into our feathered friends