Ways to contact us
Our opening hours are 8am to 6pm, Monday to Friday and 9am to 5pm, Saturday, Sunday and Bank Holidays. You can still contact us in the following ways:
In an emergency:
Use our emergency and out of hours numbers
Before contacting us:
Use Live chat
The pop up boxes are on key customer service pages.
Send photos and messages to our customer service team @CRTcontactus
Fill in your contact details on our email form (check your email address is correct). Then use the dropdown menu to select your reason for contacting us. Please provide as much detail as you can.
We'll respond within the next five working days, if your question is urgent, use our Live Chat.
To send a photo
- Tell us in the form's message box that you need to send a photo
- Make sure it's an emailable size
- We'll send you the direct email to send your photo to
Write to head office at:
National Waterways Museum Ellesmere Port, South Pier Road, Ellesmere Port, Cheshire, CH65 4FW
Call 0303 040 4040
- Monday to Friday, 8.00am – 6.00pm
- Saturday, Sunday and Bank Holidays, 9.00am – 5.00pm
Donate by post
Send a cheque made payable to 'the Canal & River Trust' to:
Canal & River Trust
Please enclose a note with your name and contact details so we can write to say thank you.