Ways to contact us

You can now contact us in a number of ways.

In an emergency

See our emergency and out of hours numbers

Check our FAQs

See boat licenses, cycling, walking, fishing and other FAQs before contacting us

Live chat

Use our pop up support box to 'talk' to our customer services team


Send photos and message our customer service team @CRTcontactus

Email form

  • Fill in your contact details
  • Remember to check your email address is correct
  • Use the dropdown menu to select why you need to contact us
  • Give as much detail as you can

We'll respond within the next five working days, if your question is urgent, use our Live Chat.

Send us a photo

You can't send a photo directly using this form. Let us know in the message part of the email form that you need to send a photo. Make sure it's an emailble size. Our team will then respond with a direct email to send it to. 

Write to head office

Canal & River Trust Head Office, First Floor North, Station House, 500 Elder Gate, Milton Keynes, MK9 1BB


Our customer services team is available: 8.00am to 6.00pm, Monday to Friday on 0303 040 4040

030 numbers were designed for not-for-profit organisations and charities. Your call to this number will cost you no more than calls to geographic (01 and 02) numbers and will be included in inclusive minutes and discount schemes in the same way. You can find more on this from OFCOM.

Would you like to report something you’ve seen, or been made aware of? It could be vandalism, problems locks/bridges, fly tipping or vegetation-related. The best thing to do is to get in touch with any of our local offices directly.

Please don’t email your CV directly to us. All our current vacancies can be viewed and applied for online.

We also have many volunteering opportunities available. Volunteers play a huge role in making our waterways amazing places to be. If you’re looking for an exciting opportunity please take a look at our volunteering pages.

Have we delighted you recently? We welcome feedback about the way that we work and, if you have had a good experience, we would love to hear from you so that we can understand what we do well to help us improve in all areas.

We always try our best but sometimes we still get it wrong. When this happens, your feedback helps us to put things right and learn from our mistakes.

We will use this information to get back in touch with you and answer your query.

At the Trust, we take processing your data seriously and your details will be dealt with in accordance with the Trust's Privacy Policy and our website's Terms and Conditions.

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