Ways to contact us
For the safety of our staff and their families, we have reduced our opening hours to 9.00am - 5.00pm, Monday to Friday. You can still contact us in a number of ways.
In an emergency:
Use our emergency and out of hours numbers
Before contacting us:
Check our boat licences, cycling, walking, fishing and other FAQs
Use Live chat
The pop up boxes are on key customer service pages.
Use Twitter
Send photos and messages to our customer service team @CRTcontactus
Email us
Fill in your contact details on our email form (check your email address is correct). Then use the dropdown menu to select your reason for contacting us. Please provide as much detail as you can.
We'll respond within the next five working days, if your question is urgent, use our Live Chat.
To send a photo
- Tell us in the form's message box that you need to send a photo
- Make sure it's an emailable size
- We'll send you the direct email to send your photo to
Write to head office at:
National Waterways Museum Ellesmere Port, South Pier Road, Ellesmere Port, Cheshire, CH65 4FW
Call 0303 040 4040
- Monday to Friday, 9.00am – 5.00pm