Ways to contact us

You can now contact us in a number of ways.

Is it an emergency?

See our emergency and out of hours numbers

Check our FAQs first

See boat licenses, cycling, walking, fishing and other FAQs before contacting us

Live chat

Look out for our Live chat pop up boxes on key customer service pages


Send photos and message our customer service team @CRTcontactus

Email form

  • Fill in your contact details
  • Check your email address is correct
  • Use the dropdown menu to select why you need to contact us
  • Give as much detail as you can

We'll respond within the next five working days, if your question is urgent, use our Live Chat.

To send a photo

  • Tell us in the form's message box that you need to send a photo
  • Make sure it's an emailble size
  • We'll send you the a direct email to send your photo to

Write to head office

Canal & River Trust Head Office, First Floor North, Station House, 500 Elder Gate, Milton Keynes, MK9 1BB

Call 0303 040 4040

  • 8.00am to 6.00pm Monday to Friday
  • 9.00am to 5.00pm on Saturday
  • 10.00am to 4.00pm on Sunday 
Calls to this number cost no more than calls to geographic (01 and 02) numbers and are included in inclusive minutes and discount schemes in the same way. See OFCOM for more details.

Would you like to report something you’ve seen, or been made aware of? It could be vandalism, problems locks/bridges, fly tipping or vegetation-related.

Please don’t email your CV directly to us. All our current vacancies can be viewed and applied for online.

We also have many volunteering opportunities available. Volunteers play a huge role in making our waterways amazing places to be. If you’re looking for an exciting opportunity please take a look at our volunteering pages.

Have we delighted you recently? We welcome feedback about the way that we work and, if you have had a good experience, we would love to hear from you so that we can understand what we do well to help us improve in all areas.

We always try our best but sometimes we still get it wrong. When this happens, your feedback helps us to put things right and learn from our mistakes.

We will use this information to get back in touch with you and answer your query.

At the Trust, we take processing your data seriously and your details will be dealt with in accordance with the Trust's Privacy Policy and our website's Terms and Conditions.

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