2. Contact us

Ways to contact us

You can now contact us in a number of ways.

Take a look at our FAQs

Whatever your question about boating, cycling, walking, fishing and much more, you'll find our FAQs have the facts. If you're struggling to find what you're looking for on our FAQs page, you can contact us:

By phone

Call our customer services team on 0303 040 4040

030 numbers were designed for not-for-profit organisations and charities. Your call to this number will cost you no more than calls to geographic (01 and 02) numbers and will be included in inclusive minutes and discount schemes in the same way. You can find more on this from OFCOM.

By live chat

Write your questions into our pop up support box to 'talk' to our customer services team

By Twitter

Message us @CRTcontactus

By writing to head office

Canal & River Trust Head Office
First Floor North
Station House
500 Elder Gate
Milton Keynes, MK9 1BB

By filling in the email form

Select the reason for your question using the dropdown menu and give us as much detail as you can. We'll respond within the next five working days, if your query is urgent, please use our Live Chat or call 03030 404040.

Would you like to report something you’ve seen, or been made aware of? It could be vandalism, problems locks/bridges, fly tipping or vegetation-related. The best thing to do is to get in touch with any of our local offices directly.

Please don’t email your CV directly to us. All our current vacancies can be viewed and applied for online.

We also have many volunteering opportunities available. Volunteers play a huge role in making our waterways amazing places to be. If you’re looking for an exciting opportunity please take a look at our volunteering pages.

Have we delighted you recently? We welcome feedback about the way that we work and, if you have had a good experience, we would love to hear from you so that we can understand what we do well to help us improve in all areas.

We always try our best but sometimes we still get it wrong. When this happens, your feedback helps us to put things right and learn from our mistakes.

We will use this information to get back in touch with you and answer your query.

At the Trust, we take processing your data seriously and your details will be dealt with in accordance with the Trust's Privacy Policy and our website's Terms and Conditions.

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