Ways to contact us

Our opening hours are 8am to 6pm, Monday to Friday and 9am to 5pm, Saturday, Sunday and Bank Holidays. You can still contact us in the following ways:

In an emergency:

Use our emergency and out of hours numbers

Before contacting us:

Check our boat licences, cycling, walking, fishing and other FAQs

Use Live chat 

The pop up boxes are on key customer service pages.

Use Twitter

Send photos and messages to our customer service team @CRTcontactus

Email us

Fill in your contact details on our email form (check your email address is correct). Then use the dropdown menu to select your reason for contacting us. Please provide as much detail as you can.

We'll respond within the next five working days, if your question is urgent, use our Live Chat.

To send a photo

  • Tell us in the form's message box that you need to send a photo
  • Make sure it's an emailable size
  • We'll send you the direct email to send your photo to

Write to head office at:

National Waterways Museum Ellesmere Port, South Pier Road, Ellesmere Port, Cheshire, CH65 4FW

Call 0303 040 4040

  • Monday to Friday, 8.00am – 6.00pm
  • Saturday, Sunday and Bank Holidays, 9.00am – 5.00pm

Donate by post

Send a cheque made payable to 'the Canal & River Trust' to:

Canal & River Trust
Bumpers Way
Bumpers Farm
SN14 6NG

Please enclose a note with your name and contact details so we can write to say thank you.

Calls to this number cost no more than calls to geographic (01 and 02) numbers and are included in inclusive minutes and discount schemes in the same way. See OFCOM for more details.

Would you like to report something you’ve seen, or been made aware of? It could be vandalism, problems locks/bridges, fly tipping or vegetation-related.

Please don’t email your CV directly to us. All our current vacancies can be viewed and applied for online.

We also have many volunteering opportunities available. Volunteers play a huge role in making our waterways amazing places to be. If you’re looking for an exciting opportunity please take a look at our volunteering pages.

Have we delighted you recently? We welcome feedback about the way that we work and, if you have had a good experience, we would love to hear from you so that we can understand what we do well to help us improve in all areas.

We always try our best but sometimes we still get it wrong. When this happens, your feedback helps us to put things right and learn from our mistakes.

We will use this information to get back in touch with you and answer your query.

At the Trust, we take processing your data seriously and your details will be dealt with in accordance with the Trust's Privacy Policy and our website's Terms and Conditions.

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