News article created on 19 June 2019

Customer service to open seven days a week

From 7 July 2019, customers will be able to get in touch with our customer service team seven days a week.

Working in the office Working in the office

The customer service team will now be responding to enquiries from:

  • Monday - Friday 8am-6pm
  • Saturday 9am-5pm
  • Sunday 10am-4pm

All contact channels will be open across telephone, web form, email and social.

The team receives all sorts of enquiries from customers, including reports of damaged lock gates, licence enquiries, finding out if a section of canal is open, incidents of vandalism, and questions about how to get involved with volunteering and where to find information on events happening on the waterways.

Jon Horsfall, head of customer service support at Canal & River Trust, said: “Our customers have told us that it would be helpful to be able to speak to us over the weekend and I’m pleased that our customer service team will now be available seven days a week.  Many of our boaters do their cruising at the weekend, so it’s great that they’ll be able to talk to someone if they have a question or something to report when they’re out on the cut.  We think this added service will be of real value to boaters and all those who enjoy our waterways.”

Boaters can get in touch with the Trust by filling out a webform, calling 0303 040 4040, tweeting @CRTcontactus or getting involved in a local user forum.