Boating can be a great lifestyle, but we know it can get tough at times. To help out we want to put boaters in touch with the people who can help.
Ultimately we want to keep our customers safe and our boating customers on the waterways, complying with their licence terms and conditions and sustaining their lifestyle. Our Welfare Guidance will help us put boaters who need help in touch with the people who can help them. We hope that this will help to reduce the number of vulnerable boaters who end up receiving enforcement action.
Our Welfare Guidance explains how we will
We will also work with key partners, for example local health services, council departments or specialist charities, to signpost boaters to the help and advice available to them.
If you’re a boater in need of assistance or you’re concerned about a boater who you think might be vulnerable and in need of help, please contact your local enforcement officer who will try and put you in contact with someone who can help. You can also contact your local enforcement officer by calling our main customer service line 0303 040 4040.
Last date edited: 9 February 2017