We love and care for your canals and rivers, because everyone deserves a place to escape.

Welfare guidance

Boating can be a great lifestyle, but we know it can get tough at times. To help out we want to put boaters in touch with the people who can help.

Winter on the canal Winter on the canal

Ultimately we want to keep our customers safe and our boating customers on the waterways, complying with their licence terms and conditions and sustaining their lifestyle. Our Welfare Guidance will help us put boaters who need help in touch with the people who can help them. We hope that this will help to reduce the number of vulnerable boaters who end up receiving enforcement action.

Our Welfare Guidance explains how we will

  • Help customers identify and take advantage of the support available from local authorities, who have a duty of care to provide adequate services (housing, social Services, benefit advice etc), and/or other support agencies.
  • Help colleagues identify where customers and in particular boaters may be vulnerable and where support may help prevent boaters receiving enforcement action purely because of vulnerability. It should be noted that boat removal is only ever undertaken when all other avenues have been exhausted.

We will also work with key partners, for example local health services, council departments or specialist charities, to signpost boaters to the help and advice available to them.

If you’re a boater in need of assistance or you’re concerned about a boater who you think might be vulnerable and in need of help, please contact your local enforcement officer who will try and put you in contact with someone who can help. You can also contact your local enforcement officer by calling our main customer service line 0303 040 4040.

Download a PDF copy of our Welfare Guidance (Please note that this guidance is primarily aimed at assisting our staff who may come into contact with vulnerable boaters).

 

Last date edited: 20 January 2016