Boating can be a great lifestyle, but we know it can get tough at times. To help out, we want to put boaters in touch with the people who can help.
“Thank you so much for all the help and assistance you have offered us, we never knew that there was support we could get.” Boater
Ultimately we want to keep our customers safe and our boating customers on the waterways, complying with their licence terms and conditions and sustaining their lifestyle. Our Welfare Guidance will help us put boaters who need help, in touch with the people who can help them. We hope that this will help to reduce the number of vulnerable boaters who end up receiving enforcement action.
Our Welfare Guidance explains how we will:
We will also work with key partners, for example local health services, council departments or specialist charities, to signpost boaters to the help and advice available to them.
“You listened, offered advice and gave us time to get help, thank you to everyone that listened.” Boater
If you’re a boater in need of assistance or you’re concerned about a boater who you think might be vulnerable and in need of help, please contact your local licence support officer who will try and put you in contact with someone who can help. You can also contact your local licence support officer by calling our main customer service line 0303 040 4040.
Download our Equality Policy where we set out our commitment to promote equality for people with protected characteristics under the Equality Act 2010 and our approach to making reasonable adjustments to remove disadvantages for disabled persons in accessing and using our network.
Last date edited: 4 April 2018