Read the story of how the Canal & River Trust came to be
Work for us
We have vacancies across all of our waterways and in the offices, museums and attractions that support them. We're one of the UK's biggest charities and we take pride in everything we do
If you're thinking of getting in touch then please take a moment to look through these pages as we probably have the answer on our website
Planning & design
All you need to know about planning and design on our canals and rivers
Find a winter mooring
Find a cosy section of canal to hunker down in this winter
10 reasons to take up canoeing
It's a great way to get fit and explore our waterways at the same time
Share the Space
Take a look at our common sense guide to sharing the towpath
Find a place to fish
From reservoirs to club-managed canals and river stretches - find your nearest place to fish
Get your free guide
Download your free guide today and start exploring the waterway nature near you
Download your free guides
You've nine free days out guides to choose from - where will you go first?
Find a walk near you
Are you ready to ramble? Find a waterside stroll or a satisfying hike along our beautiful canals and rivers
Take a look at our upcoming events here.
Find your favourite waterway
With over 95 canals, rivers, reservoirs, docks and navigations, find out more about your favourite waterway
Something for everyone
Help us make a difference and have fun along the way. Find your perfect volunteer role today
Join our team
Could you join your local Towpath Taskforce team and help us to keep our canals looking lovely?
Desmond Family Canoe Trail
If you're aged 16-25 and would like to get involved with this exciting project, please get in touch
Could you be a volunteer lock keeper?
Find out what's involved with this popular volunteering opportunity
Why we think canals are better with Friends
Become a Friend of the Canal & River Trust today and you’ll open yourself up to new experiences and endless opportunities.
We love and care for your canals and rivers, because everyone deserves a place to escape.
Visitors to the canals of North West England are promised excellent customer service from our staff, thanks to a trailblazing training programme.
In a joint collaboration with Visit England and Welcome to Excellence, a total of 73 North West Waterways staff, from engineers and office administrators to seasonal lock keepers and operations staff, have undergone training leading to qualifications in ‘Exceeding Visitor Expectations’ and City and Guilds Level 2 – Principles of Customer Service in Hospitality, Leisure and Tourism.
And the training has already had a dramatic effect on staff performance. The number of complimentary emails and thank you notes from boaters and visitors has risen dramatically and customer appreciation is at an all-time high.
We were one of the first organisations to undergo this type of bespoke training programme with Visit England and is now delighted to hold its ‘Welcome to Excellence’ corporate status.
Chantelle Seaborn, our North West Waterway manager said: "We have been overwhelmed with the hundreds of thank you notes praising the performance of our staff who go out of their way to give visitors a brilliant experience when they come to the Lancaster and Leeds & Liverpool canals.
"Our staff are a fantastic bunch of people – very professional, friendly and helpful. I can rely on them to go the extra mile when they come across visitors who need an extra helping hand. This training programme has given them techniques and approaches for dealing with the wide range of demands on them. They have clearly risen to the challenge and I am really proud of what they have achieved."
John Barlow, who delivered the training on behalf of Visit England and Welcome to Excellence, added: "It was a pleasure to deliver the Exceeding Visitor Expectations courses for the Canal & River Trust. The content was specifically tailored to incorporate key elements of service excellence across the organisation. It’s helped staff to appreciate the importance of giving visitors a first class experience and I am sure they will become great ambassadors for the Trust, boosting tourism to the North West’s wonderful waterways."
Canal & River Trust chief executive Richard Parry presented staff with their certificates at a special ceremony in Wigan to mark their achievements.
North Wales and Borders canals are popular hot spots with boaters
16 February 2018
Plans submitted to transform Finsley Gate into leisure destination and community space
15 February 2018
New season of half term family fun at Standedge Visitor Centre
Pocklington Canal Amenity Society adopts section of Pocklington Canal
14 February 2018