Contact us in the North West

If you've got a question about a local matter or want to report a fault, then contact our North West business support team. They'll direct your enquiry to the right person and let you know what we're doing about it.

Our offices

North West Waterways
Canal & River Trust
Trencherfield Mill
Heritage Way
Wigan, WN3 4BN

Wigan office map

North West Waterway
Dobson Lock
Apperley Lane
Apperley Bridge
West Yorkshire, BD10 0PY

Opening times and services

Our office is open 10.00am – 12.00noon Monday to Friday and we can help if you’d like to pay for a boat licence or mooring renewal, or would like some information about the local area. We also sell the following items:

  • sanitary station keys
  • handcuff keys
  • radar keys
  • pump-out cards
  • electricity cards/laundry tokens


Call: 0303 040 4040 (our national customer service line)

Your waterway manager for the North West region: Chantelle Seaborn

You can also take a look at our customer service FAQs 

The waterways we care for are:

Last date edited: 26 April 2017