Read the story of how the Canal & River Trust came to be
Work for us
We have vacancies across all of our waterways and in the offices, museums and attractions that support them. We're one of the UK's biggest charities and we take pride in everything we do
If you're thinking of getting in touch then please take a moment to look through these pages as we probably have the answer on our website
Planning & design
All you need to know about planning and design on our canals and rivers
Find a winter mooring
Find a cosy section of canal to hunker down in this winter
10 reasons to take up canoeing
It's a great way to get fit and explore our waterways at the same time
Share the Space
Take a look at our common sense guide to sharing the towpath
Find a place to fish
From reservoirs to club-managed canals and river stretches - find your nearest place to fish
Get your free guide
Download your free guide today and start exploring the waterway nature near you
Download your free guides
You've nine free days out guides to choose from - where will you go first?
Find a walk near you
Are you ready to ramble? Find a waterside stroll or a satisfying hike along our beautiful canals and rivers
Take a look at our upcoming events here.
Find your favourite waterway
With over 95 canals, rivers, reservoirs, docks and navigations, find out more about your favourite waterway
Something for everyone
Help us make a difference and have fun along the way. Find your perfect volunteer role today
Join our team
Could you join your local Towpath Taskforce team and help us to keep our canals looking lovely?
Desmond Family Canoe Trail
If you're aged 16-25 and would like to get involved with this exciting project, please get in touch
Could you be a volunteer lock keeper?
Find out what's involved with this popular volunteering opportunity
Why we think canals are better with Friends
Become a Friend of the Canal & River Trust today and you’ll open yourself up to new experiences and endless opportunities.
We love and care for your canals and rivers, because everyone deserves a place to escape.
…or so I’ve been told. It’s true though and as we heard news of Jo’s return from her epic fundraising journey I thought to myself “how very apt”.
We had a stand at Crick Boat Show over the Bank Holiday Weekend - you might have seen us there. As everything drew to a close, I was curious to hear about the customer feedback my colleagues had received. Emma, our boat licensing team supervisor, had been on the stand all weekend and first thing on Tuesday she e-mailed me. She told me that there had been a noticeable difference this year in the comments made to her about our service. She told me about one particular couple who had been in contact with us over the last six month or so, they’d told her that they had received really helpful advice about buying the boat and how to licence it (amongst other things). They said that, even though a different person often responded, they’d still had really personal responses and it was a pleasure dealing with us. Emma said that this example was the theme of the weekend. I couldn’t have been more pleased. So I started the week with that lovely, warm, fuzzy feeling in my tummy.
There are no such things as strangers, only friends we haven't met yet
We’re also almost ready to celebrate the passing of our first year as Canal & River Trust (I know, time flies when you’re having fun…or are very busy!) and this has put me into a somewhat reflective mood. So, what has really changed? Well, from my perspective, the answer is actually an awful lot! Being cut free from our quite formal past was, at first, like being sent to a strange and foreign country on your own. Quite daunting until you realise that you’re picking up the language and everyone is really nice…In fact they’re much nicer, more friendly and strangers keep offering to help you. Then you can’t believe how you ever managed before.
More and more often my team and I hear truly astonishing accounts of the way in which our customers, friends, volunteers and staff make a difference. So, yes it’s definitely right, every journey does start with a single step. We’re on our own epic journey at the Trust and I can see now that all these little steps are putting some real and almost tangible distance between us and our predecessor, British Waterways.
Join us, Tweeps
Our Twitter account has just celebrated its first 10,000 followers and our own customer service account now has (a more modest but equally notable) 1,000 followers, something I don’t think we’d have been able to achieve in the past. It’s a really easy and efficient way to contact us at customer services when you’re out and about – the only trouble is squeezing it all into 140 characters. So, if you already have a Twitter account, or just fancy joining in, please follow us @CRTContactUs, you never know what you might find out!
I received a very unusual request from the Police today, they wanted me to make a statement to tell them what a boat licence entitled the registered keeper to do. It seems that someone had claimed (during court proceedings) that we had given them a licence to grow and sell a certain class B drug from their boat. Not likely, I’d say. Besides, they didn’t even have a business licence.
Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!