Read the story of how the Canal & River Trust came to be
Work for us
We have vacancies across all of our waterways and in the offices, museums and attractions that support them. We're one of the UK's biggest charities and we take pride in everything we do
If you're thinking of getting in touch then please take a moment to look through these pages as we probably have the answer on our website
Planning & design
All you need to know about planning and design on our canals and rivers
Find a winter mooring
Find a cosy section of canal to hunker down in this winter
10 reasons to take up canoeing
It's a great way to get fit and explore our waterways at the same time
Share the Space
Take a look at our common sense guide to sharing the towpath
Find a place to fish
From reservoirs to club-managed canals and river stretches - find your nearest place to fish
Get your free guide
Download your free guide today and start exploring the waterway nature near you
Download your free guides
You've nine free days out guides to choose from - where will you go first?
Find a walk near you
Are you ready to ramble? Find a waterside stroll or a satisfying hike along our beautiful canals and rivers
Take a look at our upcoming events here.
Find your favourite waterway
With over 95 canals, rivers, reservoirs, docks and navigations, find out more about your favourite waterway
Something for everyone
Help us make a difference and have fun along the way. Find your perfect volunteer role today
Join our team
Could you join your local Towpath Taskforce team and help us to keep our canals looking lovely?
Desmond Family Canoe Trail
If you're aged 16-25 and would like to get involved with this exciting project, please get in touch
Could you be a volunteer lock keeper?
Find out what's involved with this popular volunteering opportunity
Why we think canals are better with Friends
Become a Friend of the Canal & River Trust today and you’ll open yourself up to new experiences and endless opportunities.
We love and care for your canals and rivers, because everyone deserves a place to escape.
That old adage of ‘it’s not what you know but who you know’ could never be so true as it is for our customer service team. We don’t purport to know everything about anything but, generally, we know someone who does.
Alongside the multiple requests for information we receive at this time of year from postgraduate and undergraduate university students embarking on their dissertation projects (in my day you had to do them yourself!) we also receive any number of obscure and seemingly random queries.
For example, today I learnt about lime mortar and the use of ‘pointing keys’ after someone asked us whether we knew of "a supplier of these unique tools”. Subsequently I found out that actually a pointing key is of limited use when working with lime mortar as they’d be used for filling the joint and compressing the mortar firmly rather than applying a final finish, which is best done by striking (not brushing) using a churn brush. So, there you go.
We have been exceptionally busy this month, particularly with the lesser spotted sun making an appearance after the Bank Holiday. We all came back on the Tuesday to a very busy day full of licence renewals, new owner applications and lots of other enquiries as everyone had enjoyed the weekend on the canals. We’d also like to thank some very patient and understanding customers who waited as we tried to get back to everyone as quickly as we could.
One Sunday in April finally brought the arrival of some fantastic news in the form of baby Fraser. Some of us have been able to visit Sian and spend some time with the new family and reports are that everyone is happy and healthy. The rest of us are looking forward to her first office visit for a cuddle.
We also have a very keen walker amongst us. This Saturday Jo will be taking on the West Highland Way Challenge. The walk is a gruelling 96 miles starting in Milngavie along to Fort William walking on the banks of Loch Lomond through the Loch Lomond and Trossachs National Park, via the Devils Staircase before finally reaching Ben Nevis and Fort William. All this is in just six days. Jo is doing the walk to fundraise on behalf of Pendine Park, a care home in North Wales, and I’m sure that you’ll join us in wishing her all the best of luck…and keep your fingers crossed for some dry weather.
After receiving news that there had been a fire at Clarendon Road, the previous location of our Head Office, it took less than half an hour for the calls to start coming through. Not from concerned individuals but from sales callers offering temporary office space, stationary supplies and temporary staff. I have to say that we all felt very righteous when telling them that we had moved offices and were no longer based there. Surely there are some opportunities even a salesperson would turn down?
We must have tempted fate in our first blog… having never heard anything quite like the ‘Gold Licence’ query all these years, we have now also overheard Natalie explaining to a very confused gentleman that the Gold Licences we issue are actually for boats on inland navigations not to give permission to import Gold into the UK!
I’d like to tell you about the gentleman who emailed to find out whether we were responsible for the ‘water’ at the bottom of his garden which, when we entered his postcode into Google, seemed to be the English Chanel. Maybe not one for us!?
Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!