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News article created on 15 November 2013

My name's Sarina and I can't say no

Gosh, am I pleased to get that off my chest. The only problem is that there’s no help or support groups for people afflicted with ‘the disease to please’. We just soldier on, magnanimously agreeing to all sorts of bizarre tasks and errands because, after all, someone has to do them. Don’t they?

People say that if you want something done, ask a busy person. It’s true. I can vouch for that. It’s easy to spot them, if you can actually see them over the piles of ‘current’ folders they have on their desk, which is generally of the insanely messy variety but somehow they can always place their hand straight onto the necessary document. 

They often have more than one telephone under their chin and can hold two different conversations simultaneously whilst also tapping out a letter on their computer, unrelated to either of the conversations they’re having. To top it off they do it all without breaking into a sweat, they're never tetchy or impatient and they never ever forget anything.

Sadly I’m not in that league. Yes, I am busy enough to feel as though I’m always apologising for my tardiness after exceeding one deadline or another. But, my desk is actually quite tidy and I’m a hopeless multi-tasker. I’m the one who says yes because I simply can’t cope with the thought of disappointing; because I have just about enough tenacity to find my way to the end of even the most unusual request; and often, because I simply don’t think there’s anyone better to ask. 

Sometimes I think that my job description should just read “Jack of all trades, master of none.” I suppose it comes with the territory. I know a little about almost everything we do and, if I don’t know quite enough, I usually know someone who does. That’s what makes my job so interesting. 

So, as I hear myself agreeing (not for the first time) to track down as many copies as I can of some archaic leaflet I’ve never even heard of because: "It’ll be just ideal for an event I’m attending in a couple of days’ time…" and the voice on the other end of the line says, with immense gratitude;

“Oh, that would be wonderful. Are you sure it’s not too much trouble?”

My response will always be;

“Of course not. It would be my pleasure”

And it always is.

About this blog

Sarina Young

Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!  

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