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News article created on 8 May 2014

Grumpy old git

I’m rarely lost for words, honestly, ask anyone who knows me. But I was well and truly dumbfounded yesterday. "There's nowt sae queer as folk," as my colleagues in the north might say.

The single greatest pleasure I take in this job has to be the window it gives me into the unpredictability of human nature.

Over time I’ve learnt to never be so presumptuous as to presume and to never be lulled into a false sense of security by the seemingly mundane.  

Nevertheless, as I sat at my computer and tapped out what I thought was a fairly constructive and helpful response to a moderate objection about having to pay £20 for a replacement set of index plates, I never expected, not for one moment, that the following reply would arrive only minutes later:

            “Thank you Sarina - I am probably just a grumpy old git!!”

Well I never.

I let out an instantaneous snort of laughter at his outrageous and self-proclaimed defamation of character.

Then I thought how strange it was that by doing this he had actually endeared himself to me.   

Had I been so bold as to let myself believe that he may have been, even just a little bit, tetchy in his earlier correspondence (and I promise I did not) then his parting comment would certainly have absolved him.

What a lovely man, I thought to myself, as I moved on to the next waiting e-mail...still chuckling.

About this blog

Sarina Young

Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!  

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