Lock 52, Heathy Close Lock, Kennet & Avon

We are pleased to confirm that works to repair the broken gate at Heathy Close Lock will be carried out between 6th and 9th July. The Canal will remain closed for the duration of works, but return to unrestricted operation upon completion.

Once again, we apologise for any inconvenience caused while we carry out this essential repair and ask customers to contact us on 0303 040 4040, or at [email protected], should they like to speak with our Customer Support Team about this notice.

We are pleased to advise that repairs to the broken gate at Heathy Close, are being planned by our Direct Services team for delivery in early July.

We expect this to be their first repair when returning to work and it should only take a day to complete.

We will update this notice again once the Lock is open and are grateful for customers’ patience in the meantime.

Please email us on [email protected]  if you would like to contact our customer support team about this notice.

We are sorry to advise that despite best efforts, it has not been possible to implement the temporary repair we had planned, due to national guidance regarding Covid – 19 and the need for social distancing.

Works will continue as soon as possible after the lockdown is over and in the meantime, we apologise for the delay in providing this update.

We would like to thank everyone for their understanding and invite customers to contact our Customer Service Team on 03030404040, or email [email protected], should there be any questions about this notice.

We are sorry to advise that we have had to lose the Canal at Lock 52 until further notice, due to a broken
bottom end gate.

Engineers are currently attending the site to examine the damage and will arrange repairs as soon as possible.

In the meantime, we apologise for any inconvenience caused and will post an update to this notice on Monday 23rd March.

Please contact us on [email protected]  should there be any aspect you would like to discuss.