Contact us

Our customer services team is on hand Monday to Friday between 8am and 6pm to answer your telephone and online enquiries.

Before contacting the team please take a look through our FAQs the team has put together based on the enquiries they receive most often across a wide range of topics such as boating, cycling, fishing, events and starting a waterside business.

If your enquiry relates to a specific canal or towpath you can get in touch with the local office and you’ll find contact details for our experts in areas such as property, planning, environment, heritage and boating trade on our About Us pages.

If you're looking to buy electric cards, pump out cards, facility keys or a copy of the Boaters' Handbook on DVD please visit our online shop.

You can follow @CRTContactUs on Twitter for regular updates from the customer service team.

We also have a dedicated 24 hour emergency contact number. For more information about this service please have a look at our contacting us in an emergency page.

Read the customer services blog to find out what the team has been getting up to.

The Canal & River Trust publication scheme

The Canal & River Trust's publication scheme holds company information and tells you how to make a formal request for information.