Our customer services team is on hand Monday to Friday between 8am and 6pm to answer your telephone and online enquiries.
Christmas and New Year Opening
You can contact us by telephone (0303 040 4040) and e-mail as usual over the festive period with the exception of 25th, 26th December and 1st January.
Our local offices will be closed to visitors after Tuesday 24th December until Thursday 2nd January 2014, when they’ll be open again.
In the case of an emergency please call 0800 47 999 47
We wish you a Merry Christmas and a Happy New Year.
Before contacting the team please take a look through our FAQs the team has put together based on the enquiries they receive most often across a wide range of topics such as boating, cycling, fishing, events and starting a waterside business.
If your enquiry relates to a specific canal or towpath you can get in touch with the local office and you’ll find contact details for our experts in areas such as property, planning, environment, heritage and boating trade on our About Us pages.
If you're looking to buy electric cards, pump out cards, facility keys or a copy of the Boaters' Handbook on DVD please visit our online shop.
You can follow @CRTContactUs on Twitter for regular updates from the customer service team.
We also have a dedicated 24 hour emergency contact number. For more information about this service please have a look at our contacting us in an emergency page.
Read the customer services blog to find out what the team has been getting up to.
The Canal & River Trust publication scheme
The Canal & River Trust's publication scheme holds company information and tells you how to make a formal request for information.