Contacting us in an emergency

You'll always be able to contact us between 8am and 6pm, Monday to Friday. However, you may find that something happens which means that you urgently need to contact us. For calls of this nature we have a dedicated 24 hour emergency contact number.

0800 47 999 47

If lives or property are at risk or there is danger of serious environmental contamination then contact this number immediately.  Examples include:

• serious injury or a fatality
• a fire or explosion on a boat
• a dangerously damaged lock, bridge or tunnel
• a boat trapped in a dangerous situation e.g. on a weir or in a lock
• serious flooding or a breech which risks lives or property
• serious pollution

This is a dedicated 24 hour emergency contact number.  It’s manned for us by a branch of the Ambulance Service.

For other non-critical events you can call us between 8am and 6pm, Monday to Friday on 0303 040 4040 or email. If it’s out of hours, please wait until the next day rather than contact the emergency number. Examples include:

• low or high water levels
• reports of damage, vandalism
• reports of fly tipping or animal carcasses
• reports of unlicensed or speeding boats
• customer facility breakdowns e.g. water point, pump-out