Visitor incidents

Canal & River Trust works to provide a safe environment for everyone who uses and visits our canals and rivers. Although rare, incidents and accidents sometimes occur and it is very important for us to find out as much as possible about these events to help us to continue to keep the waterways safe.

The form helps you to report any incident, accident or 'near miss' that you have witnessed or been involved in while visiting or using our waterway sites. The information you give will help us to investigate the cause of the problem, minimise the risk of it happening again and where practical, remove potential hazards.

You can also use this form to report any incidence of vandalism or threatening behaviour. Please complete the form and return it as soon as possible using the freepost address below (no stamp required).

Alternatively you can text message details of the incident to 01908 302502.

This reporting should not be used as a replacement for reporting incidents to the Police or local Trust office. By reporting an incident you could help save someone else from injury.

Please provide as much detail as you can, including information on any craft involved or people who could help us if we need to investigate further.

We ask that you provide your name and contact details so that we can gather more information about the incident if necessary.

If you would like to speak to someone about the incident please contact the Canal & River Trust on 0303 040 4040 or email