Volunteer Welcome Station Assistant and Events Assistant, Harecastle Tunnel, South Portal.


Activities: Practical, Environment, Outdoors, Working with visitors, Customer Service, Regularly

Starts: Anytime

Harecastle Tunnel Trent & Mersey Canal, Stoke on Trent.

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What's involved?

The Trust is looking for Volunteers to assist with a New Welcome Station at Harecastle Tunnel, situated on the Trent and Mersey Canal in Stoke on Trent. Providing Information about the Canal and River Trust and Local areas. Assisting with the small shop selling refreshments an Merchandise. Some site maintenance will be required to ensure the Welcome station and surrounding area is kept clean and tidy throughout the day.

There is also a opportunity to assist with the Trusts events that are planned around the Tunnel portal, and are organized buy the local team. You would play a part in planning and delivering the Events with the team.

The Tunnel is operational 7 days a week but initially we are looking for volunteers that are available to cover Fridays, Saturdays, and Sundays. The hours and days are flexible for start and finish times and can be agreed locally. We are looking for Volunteers who enjoy meeting people and can deliver the best customer experience to all visitors to the tunnel site.

What's in it for you?

Whether it’s talking to customers, selling refreshments, assisting with the delivery of an event or tidying the site, it can really make a great difference to a visitor’s appreciation of the waterways.
Full training will be provided. Meeting different people throughout the day, working outdoors in the fresh air or Improving the customers experience. It’s a great way to meet other local volunteers and learn new skills.

What skills are we looking for?

Full training will be given with both the Welcome Station and/or Events Assisting.
To carry out this role you will ideally have an interest in the waterways, and the local area but this is not essential.
Background in customer service is preferred. The most important attributes are an ability to interact with and help others. A friendly manner and an ability to make a good first and lasting impression.

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