Activities: Customer service, Marketing and promotions
At key locations around the country, we’re establishing visitor ‘welcome’ stations and you could be at the heart of this welcome. This is an opportunity to be the ‘face’ of the Canal & River Trust, playing a key role in the enjoyment of the visitor experience and ensuring visitors leave with a greater understanding and affinity to the waterways. It will involve being on hand to talk to visitors, increasing their understanding of the exhibits, enlightening them to the work that the Canal & River Trust carries out and inform them about the what, where, when and why of your local waterway, surrounding area and the charity as a whole.
We’re not looking for people who are experts in the nation’s waterways but we are looking for people who are friendly and approachable and know who to ask if they don’t know the immediate answer. You’ll get a full induction and familiarisation to the Trust and you’ll be able to meet other volunteers and employees who will help build your knowledge.
The opportunity to meet new people. If you’ve got a passion and interest in the waterways, you can share it with others or if you enjoy pointing people towards the local pub or chippie, you’ll no doubt be able to do this as well. It’s very satisfying at the end of the conversation when people leave with a smile of ‘thanks’.
You must be able to communicate effectively with people, gauge the right level of information they’re looking for and to supply it in an efficient and friendly manner. The role may involve opening and securing the building and keeping the display clean and presentable.