Activities: Customer service, Marketing and promotions
Birmingham centre, Birmingham & Fazeley Canal, West Midlands
At key locations around the country, we have established visitor ‘welcome’ stations and you could be at the heart of this welcome.
This is an opportunity to be the ‘face’ of the Canal & River Trust, playing a key role in the enjoyment of the visitor experience and ensuring visitors leave with a greater understanding and affinity to the waterways. It will involve being on hand to talk to visitors, increasing their understanding of the exhibits, enlightening them to the work that the Canal & River Trust carries out and inform them about the what, where, when and why of your local waterway, surrounding area and the charity as a whole.
We’re not looking for people who are experts in the nation’s waterways but we are looking for people who are friendly and approachable and know who to ask if they don’t know the immediate answer.
The opportunity to volunteer in some unique locations and meet new people. If you’ve got a passion and interest in the waterways, you can share it with others or if you enjoy pointing people towards the local pub or chippie, you’ll no doubt be able to do this as well.
It’s very satisfying at the end of the conversation when people leave with a smile of ‘thanks’.
This role could work well for couples or friends to work together.
The ability to communicate effectively with people is imperative, to gauge the right level of information they’re looking for and to supply it in an efficient and friendly manner.
We are particularly looking for volunteers to cover the Welcome Station on Saturdays for around 4 hours and we will need 2 people working together due to the location.
The role may involve opening and securing the building and keeping the display clean and presentable.