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News article created on 10 September 2013

Would I lie to you?

Returning to work after two weeks away on holiday reminded me how much I love my job and, to improve further on my first day back, I was lucky enough to see a double rainbow while driving home. And no, of course I wouldn’t lie to you; both of these statements are entirely truthful. Honestly.

The scientist in me tells me that rainbows form when raindrops act as tiny prisms in the sky, the refractive index causes the light to bend as it enters and then leaves the raindrop prism splitting white light into its many constituent colours, which all bend at slightly different angles. The double rainbow happens when the droplets are the perfect size to create two internal reflections.

However, my inner child still finds them excitingly mystical…and a double rainbow doubly so. You may not know this but rainbows are actually perfectly circular, it’s just that the horizon gets in the way of your view… but knowing this still doesn’t stop me wondering where exactly that pot of gold is!

I’m not sure how scientists would rationalise my second statement but I suppose that the sociologists and psychologists amongst us would say that my job gives me a purpose, a feeling of self-worth. That’s definitely true but I’d also like to think that it’s got something to do with the interesting customers I speak to every day, the fascinating things I get to deal with and the endless surprises which drop into my mailbox…no matter how hard I plan my day it’s entirely possible (and probable) that something will come along and turn it completely on its head.  

Polygraphs and chinaphobia

I’ve already told you about some of the stranger enquiries we receive in some of my other blogs but my return to work threw up a few that surprised even me.  

To add to the existing list I’ve now also been asked, by a solicitor, for advice on how their client could become a navigation authority. 

I’ve been asked to remove all the geese from one of our canals (or preferably all of them) by a particularly chinaphobic customer.  

We were sent a very generic old black and white photo of some punters on the water.  There were no obvious distinguishing features but we were still asked whether we could identify the location (although we couldn’t one of our twitter followers actually did. Though, in our defense, it turned out not to be on any one of our navigations).

I received my very first email addressed to ‘The Person In Charge’ which naturally made me feel very important indeed, for a short while.  

And finally, my personal favourite and the inspiration for this blog, was a customer who decided to send us the results of a polygraph test he had commissioned in order to prove that he was not lying…

Human nature never ceases to amaze me but, all in all, I think I may now have seen nearly everything. Though, secretly, I hope I haven't…  

About this blog

Sarina Young

Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!  

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