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News article created on 12 December 2013

Vorsprung durch technik...

…loosely translates as to progress, or advance, through technology (I believe). That’s exactly what I’ve been doing over the last few months and, by heck, it’s been quite an experience for me.

I’m not a total IT grandma (no offence intended to all those superbly IT literate grandparents out there…it’s just that mine are not!) but I do often think that I was born in the wrong decade.  I say this for a few reasons but mostly because I’m of the definite opinion that:

  • music sounded better when it was produced by living individuals, real instruments and vocalist/s who can actually sing, 
  • keeping in touch with your friends was more fun when you were in the same room or, failing that, on the telephone at the very least, and;
  • “they don’t make things like they used to” – applicable to clothes, cars, kitchenware, shoes, umbrellas and anything else which breaks for no good reason after very little use at all.  

Having said all that, I’m totally on board with 'change' and will try my damnedest to keep up with the pace. 

Hopefully, you’ll be comforted to know that I’m now available to Tweet @CRTSarina.  Which isn’t painful, awkward, stressful or annoying as I anticipated.  The reality is that it’s fun, friendly (bar a slight wobble - which left me shaken but not stirred), social, interesting, efficiently communicative and actually quite an intellectual challenge...by that I'm referring to the challenge to cram my frequently rambling thoughts eloquently and meaningfully into only 140 characters.  Granted, some people are much better at it than others.

There you have my initial thoughts on Twitter in a nutshell.  How very apt, eh?

The other (gut burstingly exciting) thing I’ve been involved in is the development of our new Stoppage and Notices site.  Well, not the actual ‘development’ thereof (which you’ll already have concluded, I’m sure) but I’ve helped colleagues decide how the site will perform and look.  At customer services we take so many calls about stoppage notices from you each year that I felt a veritable expert and able to speak with absolute conviction about what I felt these changes should encompass.   

It’s always interesting to learn about what my colleagues do and working so closely with our webteam for the first time has left me with immense admiration.  Not only for their IT skills  but also for their willingness, patience and diplomacy each time we changed our minds or made another seemingly ridiculous request for some minor functionality which would cause them no end of trouble to create.  There’s a lesson for us all there somewhere.

I hope you’ve already registered to receive your stoppage and notice alerts because, if you haven’t, you’ll now be missing out!  And, to prove that I am making progress, you can also follow @CRTNotices to stay up to date…if you're that way inclined, of course.  

About this blog

Sarina Young

Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!  

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