These are a few of our favourite things...

When the rivers flood, when the post’s late, when we’re feeling sad. We simply remember our favourite things…and then we don’t feel so bad!

As respite from my ever so serious recent blogs. 

For us some customers stand out, head and shoulders, above others because they are;

  • Artistically talented

“Dear CRT, please find enclosed my application form for a licence.  Printer ran out of ink before I could print the DD mandate, so I have drawn one instead.” (enclosing a surprisingly accurate representation of a Direct Debit form, sadly not acceptable to any bank)

"Dear Trust, sorry I don't have a photo of the boat or own a camera. I hope this will help." (above an excellent pencil sketch of a cruiser)

  • Used to dealing with unusual predicaments 

The call from a gentleman who was happily using our shower facilities when, half way through, the water cut out leaving him  “all lathered up and completely naked”.  Allegedly, he was still in that state when he made the call to us.

  • Postmasters extraordinaire 

The recorded delivery envelope sent to our boat licensing team…with nothing inside it. 

and, the envelope (not sent by recorded delivery) containing someone's entire boat licence payment…in cash.

  • In touch with nature 

As demonstrated by the naturist who was roaming our towpaths wearing nothing but his backpack...and tool belt.

But possibly not demonstrated by the lady who asked us to remove ALL geese from the towpaths so that she could continue to commute to work along them fear-free.

  • Have an unusual sense of humour 

The gentleman who changed his first name to ‘Ding Dong’ only to hear people laughing when he told them his name. 

Or the person who wrote to tell us they had re-named their boat “(1!2"3£4$5%6^7&8*9__=+:;'@[{#~]}.>,”


..and, after receiving the following text, it’s clear that for some of you the admiration is mutual. 

“Love you Canal and River Trust you gorgeous efficient beasts xxx”

Last date edited: 21 March 2014

About this blog

Sarina Young

Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!  

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