We love and care for your canals and rivers, because everyone deserves a place to escape.

News article created on 9 December 2013

The Tears of a Clown

It’s that strange time of year again when I make the transition from simply existing within a state of perpetual ‘chasing my tail’ craziness to the comfortable side of busy. So, following a really very productive week I’m hoping to get a few of those more niggling but very time consuming jobs ticked off my ‘To Do’ list. Well, we can all live in hope…can’t we?

  • Pile of letters on my desk waiting for a reply – responses on their way by return snail mail
  • Inbox spiralling out of control – back under control-ish
  • Requests for information – now (almost) up to date
  • Spend some quality time with my customer service team – check!
  • Twitter – must try even harder
  • Blog – in progress…

Action number four on my to do list was a pleasure, as it is always.  I love forgetting, just for a day, about all the stuff I have to do and getting back to the core of what I’m responsible for.

As I donned the training headset and sat down with Katy I wondered what might be in store for us. We processed a few licence renewals, got to the bottom of an electricity bill duplication, discussed the most suitable licence payment options with a customer (and we have quite a few on offer!), we helped someone even less IT literate than myself purchase some electricity prepayment cards via our online shop (this one was particularly rewarding), helped another customer plan a cruise for the early part of 2014 to avoid our winter works and we very politely rejected a few sales calls – it always amazes me how many of these we receive. 

So nothing particularly out of the ordinary in the first hour or so but it’s quite a skill to be able to confidently and competently flick from one area of knowledge to another. Unfortunately, it seems as though they caught me in a moment of weakness and I may have committed to taking a few calls next time I do this…I really have no idea how that happened but it’s very likely that cake was involved somewhere.

Moving now from the ordinary to the downright extraordinary. When I tell you this you have to remember that I DO NOT make these blogs up. They are really, truly, honestly, absolutely 100% real life - that's certified. Cross my heart and hope to die.   

So, thank you, ‘Coco’ the clown for writing one of the best letters I can ever remember reading to tell us why you were late paying for your boat licence. Despite the fact that clowns have terrified me since I can remember I particularly appreciated the enclosed photograph of you (in character, of course, tears and all). But really, losing your job at the circus after slipping on a banana skin? I thought this was just an occupational hazard!   

Whatever next...

About this blog

Sarina Young

Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!  

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