Read the story of how the Canal & River Trust came to be
Work for us
We have vacancies across all of our waterways and in the offices, museums and attractions that support them. We're one of the UK's biggest charities and we take pride in everything we do
If you're thinking of getting in touch then please take a moment to look through these pages as we probably have the answer on our website
Planning & design
All you need to know about planning and design on our canals and rivers
Find a winter mooring
Find a cosy section of canal to hunker down in this winter
10 reasons to take up canoeing
It's a great way to get fit and explore our waterways at the same time
Share the Space
Take a look at our common sense guide to sharing the towpath
Find a place to fish
From reservoirs to club-managed canals and river stretches - find your nearest place to fish
Get your free guide
Download your free guide today and start exploring the waterway nature near you
Download your free guides
You've nine free days out guides to choose from - where will you go first?
Find a walk near you
Are you ready to ramble? Find a waterside stroll or a satisfying hike along our beautiful canals and rivers
Take a look at our upcoming events here.
Find your favourite waterway
With over 95 canals, rivers, reservoirs, docks and navigations, find out more about your favourite waterway
Something for everyone
Help us make a difference and have fun along the way. Find your perfect volunteer role today
Join our team
Could you join your local Towpath Taskforce team and help us to keep our canals looking lovely?
Desmond Family Canoe Trail
If you're aged 16-25 and would like to get involved with this exciting project, please get in touch
Could you be a volunteer lock keeper?
Find out what's involved with this popular volunteering opportunity
We love and care for your canals and rivers, because everyone deserves a place to escape.
OK, I admit that the letters I receive are generally not ‘sealed with a loving kiss’…but that’s not to say that I enjoy receiving them any less.
Receipt of an unusual postcard request to send someone (in Germany) “detailed informations” (about what exactly I have no idea!) recently got me thinking about all the different ways customers contact us and, because I’m a total geek at heart, this naturally led me on to sort them into my personal order of preference;
Once you get past telephone enquiries which are always my favourite (after all who doesn’t love to chat on the phone?) then I have to say that receiving an envelope addressed by hand with matching contents is my second favourite…and not by much at all.
In my (very humble) opinion the gulf between receiving a handwritten letter and one that’s been typed up on a PC and printed is so very vast that I have put the latter right at the bottom of my list. After all, there’s nothing special at all about receiving a sheet of plain white A4 paper adorned in the very ordinary and uninspiring black Arial or Times New Roman typeface.
I'd rather have an e-mail any day.
The art of letter writing is now so rare it’s almost extinct and I think it's a crying shame. That's because receiving a ‘proper’ letter is such a personal experience...it’s like opening a small window into the life of the author. It's filled with pieces of subtle information; from the tiniest details like the size, colour and quality of the paper and envelope, the choice of writing instrument or the smell that's carried in the fabric of that paper and lingers long after the envelope is opened right down to the individual’s calligraphy.
It's hard to explain but they just make me smile, always have and always will. Of course, interpreting the sometimes indecipherable spider crawl is a challenge on its own but that only adds to the enjoyment. I can never get past the thought that someone has sat down and taken the time to put pen to paper just for me, regardless of the subject matter.
However...and it's a BIG however...after telling you all this I’m ashamed to say that normal convention means my response will always appear on that dreaded unmemorable (albeit letter headed) A4 white paper in 11pt Arial and on a 15pt line spacing. When all the time I’m dying to return the enjoyment and send my very own handwritten reply.
Maybe I will, one day.
Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!