Straight from the horse's mouth

Anyone who knows me knows that my other love is horses. So it’s fun for me to be able to throw in the odd equestrian idiom or phrase and there’s almost one to suit every occasion. ‘Never look a gift horse in the mouth’, ‘shutting the door after the horse has bolted’, ‘champing at the bit’, ‘You can lead a horse to water but you can’t make it drink’. But, I digress…

The reason I’m writing this blog is because last week I was contacted by someone who was concerned that there may be yet another urban myth developing over the way we manage vegetation, more specifically, that we do not manage it because our ecologists won’t let us. Anyhow, if you’d like to find out whether it’s true or not you can read the article in this month’s Boaters’ Update

Urban myths

Hopefully, we’ll be able to nip this particular urban myth in the bud thanks to some very constructive and proactive feedback (for which I am eternally grateful!). But I’ve no doubt that there are countless others out there we have yet to learn about. Generally, it seems that these myths are taken to be fact and so they doubtless cause unnecessary anguish or hysteria for our customers, who have been whipped up by mischief makers. 

Pieces of information are taken out of context and then twisted some more to create something sensational out of something actually very mundane. But there’s no fun in mundane, is there? People don’t pick up newspapers or gossip about mundane, do they? So, while I understand why it happens, it still doesn’t stop it annoying me when I hear about it.  

Misinformation and disinformation

I do wonder why people are so quick to assume the worst, to read propaganda and believe it wholeheartedly or to listen to hearsay and towpath talk and become agitated…when all you have to do is ask us. Generally if something sounds unbelievable it’s best not to believe it…at least until you’ve spoken to us. We try very hard communicate in the best, most effective way we possibly can but ultimately it’s a numbers game. We can’t read every discussion on internet forums, we can’t respond to every article written about us and, more importantly, we can’t hear every conversation about us…nor, I imagine, would you want us to!

So please, next time you hear or read about something which concerns or worries you, come and get the information straight from the horse’s mouth. There’s absolutely no better source, I guarantee that.

Maybe, when you find out the facts, you can pass them on?  I know we’d really appreciate that too.

Last date edited: 3 June 2014

About this blog

Sarina Young

Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!  

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