If Carlsberg made customers
They’d make them just like you!
If Carlsberg made customers
They’d make them just like you
Each one charming and reasonable
With a sense of humour too.
Their writing would be legible
Their prose would be coherent
The source of their frustration
To us immediately apparent
No bold or red and angry words
In case we missed the prompt
No hopes or hidden meanings
Concealed within their font
But Carlsberg don’t make customers
And I confess that I am pleased
Because life would be so very dull
Without some interest and intrigue
There’d be no clown’s excuses
No photos formed by illustration
Or trying of our psychic powers
To help with our frustration
We hope you found us willing
We always tried our best
With your often many ways
To put us to the test
All year you gave variety
Of abundance we couldn't measure
So thank you dearest customer
It’s been our utmost pleasure.
If Carlsberg could make customers
They'd be half as good as you.
Less charming and less reasonable
They'd need your sense of humour too!
About this blog
Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!
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